👋 Hey! How can we help?

Vulnerability Disclosure Program

Enabling Location Permissions on Android

User Manuals

Sphero's Unsolicited Ideas Policy

Airplane Travel with Sphero

Where Did the Sphero Mini App Go?

Sphero Mini Disconnects when Plugged In

Sphero Mini FAQ

Getting Started with Sphero Mini

Sphero Mini's Lights

Sphero Mini Connection Troubleshooting

Sphero Mini Soccer FAQ

Sphero Mini EDU 16 Pack FAQ

BOLT Features

BOLT Power Pack Tips

Charging and Setting Up BOLT

Connecting BOLT

BOLT Modes

Charging Cradle Compatibility

Condensation Inside Sphero BOLT

Prolonging BOLT Battery Life (Deep Sleep)

BOLT at Home Guide

Sphero RVR Warnings

Drawing power for the USB and UART ports

Missing UART Cable

Lost Charging Cable?

RVR Battery FAQ

Getting Started with RVR

Lost Battery Key?

Cleaning RVR's Wheels

Ollie FAQ

Ollie Dies Quickly After a Full Charge

Ollie and Darkside Security

Waking Ollie

Ollie Device Compatibility

Specdrums MIX Device Compatibility

Specdrums Edu Device Compatibility

Windows and MacOS MIDI

Number of Rings that can Connect to App

Number of Colors Specdrums can Play

Specdrums MIX Tutorial: Getting Started

Are Specdrums Waterproof?

Specdrums Battery Life

Specdrums MIX Tutorial: Customizing Packs

What Colors can Specdrums Play?

Specdrums MIX Tutorial: Recording and Sharing a Song

What objects can be played with Specdrums?

Specdrums EDU 12 Pack FAQ

Specdrums Edu App not Making Noise

Replacement Ring FAQ

Spedrums MIX "Share" Feature not Available

Cleaning Sphero

Pairing Sphero with a Device

Charging Sphero

Sphero Quick Start Guide

Sphero Light not Working

Sphero's Bluetooth Range

Sphero Volts/Hz

Sphero Firmware Updates

Is Sphero Waterproof?

Sphero not Holding a Charge

Unable to Update Firmware

Sphero isn't Charging

What is Boost Mode?

Resetting Sphero

Connecting Sphero to Device

Sphero not Following Driving Instructions

Sphero is Glowing Blue + White - Not Connecting

Red Flash

Cleaning Nubby + Turbo Covers

Putting on Nubby + Turbo Covers

Difference Between SPRK and SPRK+

SPRK Edition not Holding a Charge

Resetting SPRK Edition

Using the Protractor + Maze Tape

What's the difference between SPRK+ and SPRK Edition?

SPRK+ not Holding a Charge

SPRK+ Charging Solutions

SPRK+ not Connecting

Condensation Inside Sphero SPRK+

Charging SPRK+

Getting SPRK+ in my Classroom

Prolonging SPRK+ Battery Life (Deep Sleep)

SPRK+ Modes

Connecting SPRK+ to a Device

BOLT Upgrade Program

Activity Cards Available Languages

Code Mat Dimensions

Code Mat Compatible Robots

Code Mat App Compatibility

Activity Card Information

How many Students can use the Code Mat?

Can I Buy Additional Activity Cards?

Sphero Sports FAQ

Adjusting the Speaker Volume of indi™

Pre-Order indi™ Student Kit + indi™ Class Pack

Resetting your Sphero indi™

Sphero Edu Jr™ Device Compatibility

Using Computer Science Foundations

Purchasing Computer Science Foundations

Accessing Computer Science Foundations

Which Robots work with CS Foundations?

Changing Support for iOS 10 and 11 with Sphero Edu 6.3.0

Changing support for iOS 9 in the Fall of 2020

​Update: Sphero Compatibility with Chrome OS

Sphero Q&A: Chrome OS Update

Sphero Virtual Robot Beta

Robot Keeps Disconnecting (iOS)

Important RVR Firmware Update

iOS Sphero Edu Video Playback Issues

Purchasing R2-D2

R2-D2 Bluetooth Range

Is R2-D2 Waterproof?

Driving R2-D2

R2-D2 Play Modes

Resetting R2-D2

Putting R2-D2 into Deep Sleep

Power Requirements for Charging R2-D2

Is R2-D2 Compatible with Force Band?

Troubleshooting R2-D2 Connection Issues

R2-D2 Patrol Mode

R2-D2 Battery Life

R2-D2 Draw and Drive Mode

Connecting R2-D2 to a Device

Charging R2-D2

Lightning McQueen's Suspension Stuck

Lightning McQueen Care

Lightning McQueen not Driving

Lightning McQueen not Connecting to Device

Is Lightning McQueen Waterproof?

Charging Lightning McQueen

Lightning McQueen Stuck Updating

Connecting to Lightning McQueen

Ultimate Lightning McQueen Device Compatibility

Lightning McQueen Muted

Unboxing and Setting up Lightning McQueen

Lightning McQueen Play Modes

Driving BB-9E

Cleaning BB-9E

Changing BB-9E's Speed

Connecting to BB-9E

BB-9E's Battery Life

Is BB-9E Waterproof?

BB-9E not Driving in Correct Direction

What do BB-9E's Lights Mean?

BB-9E's Head not Lighting Up

Charging BB-9E

Putting BB-9E in Deep Sleep

Power Required to Charge BB-9E

Is BB-9E Compatible with Force Band?

Differences between BB-9E and BB-8

Waking BB-9E from Deep Sleep

BB-9E Play Modes

Not all Holocrons Showing in the Armory

Force Band Keeps Reverting to the Blaster

Putting Force Band into Sleep Mode

Updating Force Band out of the Box

Force Awareness

What do the Different Force Band Lights Mean?

Combat Training

Force Band Button Menu

Wrong Force Band Connected to App

Force Band FAQ

Troubleshooting Force Band Connection Issues

Force Band Training Series

Updating Force Band Firmware

Only Getting Han's Blaster when Collecting Holocrons

Nothing Happening when Pressing Force Band Button

Droid Control

Wearing Force Band

Charging Force Band

Watch With Me Mode (Star Wars)

Using Droid Interactions

Droids App Crashes during Watch with Me

Driving Droids with the Droids App

Patrol Mode

Droid not Connecting to Droids App

Connecting a Droid to Droids App

Star Wars Droids App Device Compatibility

AR Mode

Droid Interactions in the Droids App

Missing Features in Android App

Spider-Man's Battery Life

What do Spider-Man's Lights Mean?

Unboxing and Setting up Spider-Man

Spider-Man Wakes up Without being Prompted

Spider-Man not Connecting to WiFi

Does Spider-Man Move?

Is Spider-Man Waterproof?

Spider-Man Security

Difficulties Downloading Spider-Man App

Does Spider-Man work with other Sphero Apps?

Resetting Spider-Man

Setting an Alarm on Spider-Man

How to Put Spider-Man in Deep Sleep + Wake Him Up

Spider-Man not Responding or Understanding

Changing Spider-Man's Volume

Enabling Guard Mode

Spider-Man Voice Commands

Charging Spider-Man

Spider Man has Wrong Date or Time

Spider-Man doesn't Understand Child's Voice

Using Spider-Man without WiFi

Troubleshooting Spider-Man Connection Issues

Connecting to Spider-Man

Spider-Man Languages

Spider-Man Play Modes

Cleaning Spider-Man

Spider-Man Privacy Information

Recommended Age for Spider-Man

Spider-Man Device Compatibility

Watch With Me Mode (Spider-Man)

Powering Spider-Man On and Off

Connecting Spider-Man to a Device

Resetting BB-8

BB-8's Lights Flashing

Using BB-8 Voice Commands

Recording a Hologram

BB-8's Battery

Waking BB-8 from Deep Sleep

BB-8's Bluetooth Range

Is BB-8 Waterproof?

Driving BB-8

Cleaning BB-8

Lost or Damaged BB-8 Head

BB-8 Voice Commands

Putting BB-8 in Deep Sleep

BB-8™ Tech Specs

BB-8 Charger Animations

Difference Between Battle-Worn and Original BB-8

Charging BB-8

BB-8 Training Video

Getting Started with BB-8

BB-8 Not Charging

How do I use the Draw and Drive feature for BB-8?

Android Error Message 907 Or 963

Hall of Fame Kit Instructions

Are the Templates in the Bubble Bot Waterproof?

Empty Compartment upon Opening

Sound Trigger not Holding a Sound for 3 Seconds

Can I Combine Kits to Make Extra Inventions?

What is the Educator Starter Kit?

Getting started with the micro:bit Adapter

Does the micro:bit adapter work with micro:bit v2?

Pro Library Storage options

2018 Pro Library Updates

How Many Students can use the STEAM Student Set?

I've Finished all the Projects. What's Next?

What Standards can I Meet with the STEAM Student Set?

Cross Axle vs D-Shaft DC Motor

Available Lessons and Curriculum

Leaning to Use the STEAM Student Set

Disinfect littleBits with UV Light

littleBits Troubleshooting

Taking Care of Bits in the Classroom

Lessons and Curriculum for Educators

Droid Troubleshooting

Droid Inventor App not Connecting to Control Hub

Droid Servo Alignment Off Center

Trouble Recording Secret Message

Part of Droid is Broken

Missing or Lost Droid Part

Bluetooth Troubleshooting

Droid Inventors App Device Compatibility

Connecting Droid Inventor App to Control Hub

Droid Plastic Replacement Parts - 3D Files

Droid Inventor Kit Instructions

Getting Started with littleBits Fuse

Makey Makey Support

cloudBit

Arduino Bit Support

Instructions for the Base Inventor, Electronic Music Inventor, and Space Rover Inventor Kits

littleBits Needed for the "Inventing with littleBits" JAM Course (now DIY.org)?

Smart Device Needed for the Avengers Hero Inventor Kit

Hero Inventor Kit Troubleshooting

Avengers Hero Inventor Kit Instructions

Code was Uploaded, but Circuit doesn't Show Expected Output

What standards can I Meet with the Code Kit?

Is my Code Kit Circuit Set Up Correctly?

Is Prior Experience Needed for the Code Kit?

Will this Work with the Bits I Already Have?

Code Kit Device Compatibility

Debugging littleBits Code

Code Kit Debugging Checklist

Installing littleBits Code Kit app in the Classroom

Difficulty Connecting codeBit to Computer

I'm not a Teacher - Can I Buy This?

What Kind of Code Does this Teach?

BLE Connection Troubleshooting

Downloading the Gizmos and Gadgets Kit 2nd Ed.

Connecting BLE Bit

How do littleBits Work?

What can you Create with littleBits?

How do you Use littleBits?

What are littleBits?

How do Sphero Robots Work?

Do Sphero Robots include a Camera?

What is Sphero?

Coding Languages and your Sphero App-Enabled Robot

What Ages are Sphero Robots for?

Battery FAQ

Sphero + littleBits Self-Service Resources

Can you Code with Sphero Robots?

What Coding Language do Sphero Robots Use?

What Games can I Play with Sphero?

What's Inside of a Sphero Robot?

What can Sphero Robots Do?

How do you Program Sphero Robots?

What are Sphero Programmable Robots?

Can the Batteries be Replaced?

Warranty Information

Return Policy

Can you Refund the Tax on My Order?

I Need to Cancel my Order

I Need to Change my Shipping Address

SpheroCare - Protecting your Robots + Bits

There is Something Wrong with my Order

Placing a Tax Exempt Order

How do I use a Purchase Order?

Request a Quote

When will my Order Arrive?

Sphero W-9 and Sole Source Letter

How are your Products Shipped?

What Payment Methods do you Accept?

Creating an Online Account

Become a Reseller of Sphero or littleBits Products

New Jersey Business Certificate

Lost Package

International Shipping

Declarations of Conformity

US Military Addresses (APO/FPO)