Warranty Information

Sara Sampson Updated by Sara Sampson

Sphero stands by our products and we warrant that our products will be free of defects in materials and workmanship under normal use for one (1) year from the date of original purchase. The Sphero warranty applies only to the original purchaser who buys a new product directly from Sphero or from an authorized reseller (ie. Amazon sold by Sphero, Inc., Target, Best Buy, Apple).

Products purchased at an authorized reseller that fall within the store’s return/exchange window must be exchanged through the original retailer. Products purchased by unauthorized resellers are not covered by any warranty.

To initiate a warranty claim, you must contact us within one year of purchase - please email support@sphero.com. Sphero will also require you to provide proof of purchase before receiving warranty service.

This warranty does not apply to: (a) consumable parts, such as batteries, or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship; (b) damage caused by use with non-Sphero products; (c) damage caused by accidents, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of nature; incorrect electrical line voltage, fluctuations or surges; damage caused by improper installation; product alteration or modification; improper or unauthorized repair; exterior finish or cosmetic damage; (d) damage caused by operating Sphero outside the intended uses described by Sphero; (e) defects caused by normal wear and tear or otherwise due to the normal aging of the Sphero product.

*If you want to read the fine print, check out our official Warranty Policy here.

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