Sphero Edu Account Deletion

Micah Daby Updated by Micah Daby

We want to make sure you have total control over your Sphero Edu data, including the deletion of your account. Please review the details below to better understand how to delete your own account or when it is appropriate to contact our support team for assistance.

Teacher and Parent Accounts:

  1. If you are a teacher or parent with a Sphero Edu account, AND it was created with a email/username and password, then follow these steps to delete you account:
    1. Visit the Sphero Edu website and sign in with your email/username and password
    2. Once signed in, go to your profile page and scroll to the bottom of the screen
    3. Select the "Delete Account" button
    4. You will need to confirm your password and agree to the general warning
    5. Upon completion, you will be signed out and your data will be deleted
WARNING:
If you delete your account, all your data will be deleted, including custom programs, user settings, activity progress, custom activities, and any other content you may have on the platform. Furthermore, if you manage a class or have associated children accounts, then those classes, accounts, and all associated content will also be deleted.

Account deletion is comprehensive and cannot be undone. Please be careful when initiating this process.
  1. If you have a parent/teacher/general learner account and it was created using Google or Sign in With Apple, then you will need to contact our support team to delete your account. This is due to the fact that we don’t store your Google/Apple passwords, which are needed for user verification when deleting your account.
  2. If your account was created using Clever, then you will need to contact our support team to delete your account. We may need to work with your school or district to change or disable roster syncing for specific accounts/classes.

Student and Young Learner Accounts:

Managed students and children can’t delete their own accounts. A parent or teacher will need to delete these accounts with the class and family management tools on the Sphero Edu platform. If you are the parent/teacher, follow these steps to delete learner accounts that you manage:

  1. Visit the Sphero Edu website and sign in with your email/username and password
  2. Once signed in, go to the class/family management page
  3. Select your class, and review the learners tab. On the top right of the panel select this menu:
  4. Then select the option to "delete learners"
  5. You will then need to select the learners to delete and proceed to completion

How did we do?

Sphero Edu Android App on Chromebooks

Sphero Edu JavaScript Wiki

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