Hero Inventor Kit Troubleshooting

Updated 5 months ago by Quinn McRae

We're sorry to hear it!  If you have any Bits or accessories which are physically damaged, please send us a detailed report by emailing the details and photos to support@sphero.com.  Don't forget to include your shipping address and phone number as well.

If you're Bits don't seem to be damaged, but aren't working properly, please try the following steps: 

  • Check that you have the latest version of the App
  • Disconnect your circuit and wipe down the sides of the magnetic bitSnap (the blue, green, pink or orange plastic parts)
  • Try the very first Hero Inventor App activity: Light Power (you can skip putting the circuit in the gauntlet while you are troubleshooting)
  • Check if the LED on the P7 Power bit shines red.

 

If you run into trouble, please send us a detailed report to the email above. Please include the serial number from the bottom of your Kit box and feel free to attach any images or videos as well. 


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