Hero Inventor Kit Troubleshooting
We're sorry to hear it! If you have any Bits or accessories which are physically damaged, please send us a detailed report by emailing the details and photos to firstname.lastname@example.org. Don't forget to include your shipping address and phone number as well.
If you're Bits don't seem to be damaged, but aren't working properly, please try the following steps:
- Check that you have the latest version of the App
- Disconnect your circuit and wipe down the sides of the magnetic bitSnap (the blue, green, pink or orange plastic parts)
- Try the very first Hero Inventor App activity: Light Power (you can skip putting the circuit in the gauntlet while you are troubleshooting)
- Check if the LED on the P7 Power bit shines red.
If you run into trouble, please send us a detailed report to the email above. Please include the serial number from the bottom of your Kit box and feel free to attach any images or videos as well.