Vulnerability Disclosure Program
Enabling Location Permissions on Android
Sphero's Unsolicited Ideas Policy
Airplane Travel with Sphero
Where Did the Sphero Mini App Go?
Sphero Mini Disconnects when Plugged In
Sphero Mini FAQ
Getting Started with Sphero Mini
Sphero Mini's Lights
Sphero Mini Connection Troubleshooting
Sphero Mini Soccer FAQ
Sphero Mini EDU 16 Pack FAQ
BOLT Power Pack
BOLT Power Pack Tips
Charging and Setting Up BOLT
Charging Cradle Compatibility
Condensation Inside Sphero BOLT
Prolonging BOLT Battery Life (Deep Sleep)
BOLT at Home Guide
Sphero RVR Warnings
Drawing power for the USB and UART ports
Missing UART Cable
Lost Charging Cable?
RVR Battery FAQ
Getting Started with RVR
Lost Battery Key?
Cleaning RVR's Wheels
Ollie Dies Quickly After a Full Charge
Ollie and Darkside Security
Ollie Device Compatibility
Specdrums MIX Device Compatibility
Specdrums Edu Device Compatibility
Windows and MacOS MIDI
Number of Rings that can Connect to App
Number of Colors Specdrums can Play
Specdrums MIX Tutorial: Getting Started
Are Specdrums Waterproof?
Specdrums Battery Life
Specdrums MIX Tutorial: Customizing Packs
What Colors can Specdrums Play?
Specdrums MIX Tutorial: Recording and Sharing a Song
What objects can be played with Specdrums?
Specdrums EDU 12 Pack FAQ
Specdrums Edu App not Making Noise
Replacement Ring FAQ
Spedrums MIX "Share" Feature not Available
Pairing Sphero with a Device
Sphero Quick Start Guide
Sphero Light not Working
Sphero's Bluetooth Range
Sphero Firmware Updates
Is Sphero Waterproof?
Sphero not Holding a Charge
Unable to Update Firmware
Sphero isn't Charging
What is Boost Mode?
Connecting Sphero to Device
Sphero not Following Driving Instructions
Sphero is Glowing Blue + White - Not Connecting
Sphero SPRK Edition
SPRK+ Power Pack
Power Pack charging base stopped working
Can I charge other Sphero robots in the Power Pack?
Power Pack dimensions and specifications
Power Pack modes and light indicator
One of the SPRK+ robots in my Power Pack won't connect.
How can I purchase a Power Pack?
Using the SPRK+ Power Pack
SPRK+ Power Pack General Information
Using the Protractor + Maze Tape
What's the difference between SPRK+ and SPRK Edition?
SPRK+ not Holding a Charge
SPRK+ Charging Solutions
SPRK+ not Connecting
Condensation Inside Sphero SPRK+
Getting SPRK+ in my Classroom
Prolonging SPRK+ Battery Life (Deep Sleep)
Connecting SPRK+ to a Device
BOLT Upgrade Program
Activity Cards Available Languages
Code Mat Dimensions
Code Mat Compatible Robots
Code Mat App Compatibility
Activity Card Information
How many Students can use the Code Mat?
Can I Buy Additional Activity Cards?
Computer Science Foundations
Using Computer Science Foundations
Purchasing Computer Science Foundations
Accessing Computer Science Foundations
Which Robots work with CS Foundations?
Sphero Edu: Important Notifications
Changing support for iOS 9 in the Fall of 2020
Update: Sphero Compatibility with Chrome OS
Sphero Q&A: Chrome OS Update
Robot Keeps Disconnecting
Important RVR Firmware Update
Which Robot is Best for my Needs?
Sphero EDU Device Compatibility
Sphero Edu Class Codes
Verifying your Child's Sphero Edu Account
Verify Teacher Identity
Changing my Child's Password
Programming with Sphero Edu
In The Classroom
Change My Language
Privacy and Security
Sphero Edu QR Codes
Downloading Sphero Edu on Microsoft Devices
Sphero Edu + Clever
Difficulties with Google Sign In
Locating Missing Programs
Sphero Edu Android App on Chromebooks
Sphero Edu app (Windows vs. Chrome)
Getting Started with Sphero Edu
Classroom Management Tools
Sphero Edu + Google Classrooms
Sphero Edu Webinars
-999 Error Code
Making my Programs Public
Downloading the Sphero Play App
Using Scream Drive
Sphero Play Device Compatibility
Programming with Sphero Play
Choosing Language Preference
Downloading Sphero Play
Unable to Access Golf Drive
Privacy + Security
Face Drive not Available
R2-D2 Bluetooth Range
Is R2-D2 Waterproof?
R2-D2 Play Modes
Putting R2-D2 into Deep Sleep
Power Requirements for Charging R2-D2
Is R2-D2 Compatible with Force Band?
Troubleshooting R2-D2 Connection Issues
R2-D2 Patrol Mode
R2-D2 Battery Life
R2-D2 Draw and Drive Mode
Connecting R2-D2 to a Device
Ultimate Lightning McQueen
Lightning McQueen's Suspension Stuck
Lightning McQueen Care
Lightning McQueen not Driving
Lightning McQueen not Connecting to Device
Is Lightning McQueen Waterproof?
Charging Lightning McQueen
Lightning McQueen Stuck Updating
Connecting to Lightning McQueen
Ultimate Lightning McQueen Device Compatibility
Lightning McQueen Muted
Unboxing and Setting up Lightning McQueen
Lightning McQueen Play Modes
Changing BB-9E's Speed
Connecting to BB-9E
BB-9E's Battery Life
Is BB-9E Waterproof?
BB-9E not Driving in Correct Direction
What do BB-9E's Lights Mean?
BB-9E's Head not Lighting Up
Putting BB-9E in Deep Sleep
Power Required to Charge BB-9E
Is BB-9E Compatible with Force Band?
Differences between BB-9E and BB-8
Waking BB-9E from Deep Sleep
BB-9E Play Modes
Not all Holocrons Showing in the Armory
Force Band Keeps Reverting to the Blaster
Putting Force Band into Sleep Mode
Updating Force Band out of the Box
What do the Different Force Band Lights Mean?
Force Band Button Menu
Wrong Force Band Connected to App
Force Band FAQ
Troubleshooting Force Band Connection Issues
Force Band Training Series
Updating Force Band Firmware
Only Getting Han's Blaster when Collecting Holocrons
Nothing Happening when Pressing Force Band Button
Wearing Force Band
Charging Force Band
Star Wars Droids App by Sphero
Watch With Me Mode (Star Wars)
Using Droid Interactions
Droids App Crashes during Watch with Me
Driving Droids with the Droids App
Droid not Connecting to Droids App
Connecting a Droid to Droids App
Star Wars Droids App Device Compatibility
Droid Interactions in the Droids App
Missing Features in Android App
Spider-Man's Battery Life
What do Spider-Man's Lights Mean?
Unboxing and Setting up Spider-Man
Spider-Man Wakes up Without being Prompted
Spider-Man not Connecting to WiFi
Does Spider-Man Move?
Is Spider-Man Waterproof?
Difficulties Downloading Spider-Man App
Does Spider-Man work with other Sphero Apps?
Setting an Alarm on Spider-Man
How to Put Spider-Man in Deep Sleep + Wake Him Up
Spider-Man not Responding or Understanding
Changing Spider-Man's Volume
Enabling Guard Mode
Spider-Man Voice Commands
Spider Man has Wrong Date or Time
Spider-Man doesn't Understand Child's Voice
Using Spider-Man without WiFi
Troubleshooting Spider-Man Connection Issues
Connecting to Spider-Man
Spider-Man Play Modes
Spider-Man Privacy Information
Recommended Age for Spider-Man
Spider-Man Device Compatibility
Watch With Me Mode (Spider-Man)
Powering Spider-Man On and Off
Connecting Spider-Man to a Device
BB-8's Lights Flashing
Using BB-8 Voice Commands
Recording a Hologram
Waking BB-8 from Deep Sleep
BB-8's Bluetooth Range
Is BB-8 Waterproof?
Lost or Damaged BB-8 Head
BB-8 Voice Commands
Putting BB-8 in Deep Sleep
BB-8™ Tech Specs
BB-8 Charger Animations
Difference Between Battle-Worn and Original BB-8
BB-8 Training Video
Getting Started with BB-8
BB-8 Not Charging
How do I use the Draw and Drive feature for BB-8?
Android Error Message 907 Or 963
Legacy Products - Important Notice
Hall of Fame Kits
Hall of Fame Kit Instructions
Are the Templates in the Bubble Bot Waterproof?
Empty Compartment upon Opening
Sound Trigger not Holding a Sound for 3 Seconds
Can I Combine Kits to Make Extra Inventions?
Education Starter Kit
STEAM Student Set
How Many Students can use the STEAM Student Set?
I've Finished all the Projects. What's Next?
What Standards can I Meet with the STEAM Student Set?
Available Lessons and Curriculum
Leaning to Use the STEAM Student Set
General littleBits Questions
Disinfect littleBits with UV Light
Taking Care of Bits in the Classroom
Lessons and Curriculum for Educators
Droid Inventor Kit
Droid Inventor App not Connecting to Control Hub
Droid Servo Alignment Off Center
Trouble Recording Secret Message
Part of Droid is Broken
Missing or Lost Part
Droid Inventors App Device Compatibility
Connecting Droid Inventor App to Control Hub
Droid Plastic Replacement Parts - 3D Files
Droid Inventor Kit Instructions
littleBits Inventor Kits
Instructions for the Base Inventor, Electronic Music Inventor, and Space Rover Inventor Kits
littleBits Needed for the "Inventing with littleBits" JAM Course (now DIY.org)?
Avengers Hero Inventor Kit
Smart Device Needed for the Avengers Hero Inventor Kit
Hero Inventor Kit Troubleshooting
Avengers Hero Inventor Kit Instructions
Purchasing the Avengers Hero Inventor Kit
littleBits Code Kit
Code was Uploaded, but Circuit doesn't Show Expected Output
What standards can I Meet with the Code Kit?
Is my Code Kit Circuit Set Up Correctly?
Is Prior Experience Needed for the Code Kit?
Will this Work with the Bits I Already Have?
Code Kit Device Compatibility
Debugging littleBits Code
Code Kit Debugging Checklist
Installing littleBits Code Kit app in the Classroom
Difficulty Connecting codeBit to Computer
I'm not a Teacher - Can I Buy This?
What Kind of Code Does this Teach?
Gizmos & Gadgets Kit 2nd Edition
How do littleBits Work?
What can you Create with littleBits?
How do you Use littleBits?
What are littleBits?
How do Sphero Robots Work?
Do Sphero Robots include a Camera?
What is Sphero?
Coding Languages and your Sphero App-Enabled Robot
What Ages are Sphero Robots for?
Sphero + littleBits Self-Service Resources
Can you Code with Sphero Robots?
What Coding Language do Sphero Robots Use?
What Games can I Play with Sphero?
What's Inside of a Sphero Robot?
What can Sphero Robots Do?
How do you Program Sphero Robots?
What are Sphero Programmable Robots?
Can the Batteries be Replaced?
Warranties + Returns
Can you Refund the Tax on My Order?
I Need to Cancel my Order
I Need to Change my Shipping Address
SpheroCare - Protecting your Robots + Bits
There is Something Wrong with my Order
Orders + Shipping
Placing a Tax Exempt Order
How do I use a Purchase Order?
Request a Quote
When will my Order Arrive?
Sphero W-9 and Sole Source Letter
How are your Products Shipped?
What Payment Methods do you Accept?
Creating an Online Account
Become a Reseller of Sphero or littleBits Products
New Jersey Business Certificate
Declarations of Conformity
Holiday Shipping Cutoffs
US Military Addresses (APO/FPO)
Updated by Sara Sampson
Last Revised: September 4, 2018
Sphero, Inc. (“Sphero”, "we" or “us”) is committed to protecting your and, where applicable, your child’s privacy.
Data We Collect. We collect Identity Data, Contact Data, Sensor Data, Mobile Data (together with Identity Data, Contact Data, and Sensor Data, “Personal Data”), and Toy Data, each as defined below.
Data You Provide to Us Upon Toy Configuration.
Identity Data: Your age
Contact Data: If you are over 13 (or such age as local law dictates), you may choose to provide your email address.
Sensor Data: You may choose to use certain features of the Application that require access to the microphone, camera, or location data of your device.
Data Collected Automatically via Technology on our Services. The examples of Data given below are illustrative and subject to change in Sphero’s sole discretion.
Mobile Data. If you download our Application, we may collect the type of mobile device and its software version.
Toy Data. Using Bluetooth, the Toy may transmit Toy Data to the Application such as Toy identifier, when a Toy connects to an Application, date/time stamps, non-personal diagnostic data regarding how you use the Application, MAC Address or device identifier depending on the Toy, accelerometer data, crashes, and the like.
Use of Your Data. Subject to your Rights and Choices below, we use your Data as follows.Identity Data. We use your Identity Data to comply with applicable privacy law. Specifically, we use your Identity Data to tell whether you are a child, as defined by local law. We may vary the parts of the Service available to you or the data collected about you based on your age to comply with applicable laws. For example, if according to your Identity Data, you are a “child” under applicable law, we do not collect Contact Data in the Application, and store your age as a binary value.Contact Data. We use your Contact Data to provide support services if you contact us, and for promotional marketing if you have consented to receive such emails. For example:If you contact us through customer service or support, we will use your Contact Data to respond to your comments and questions, and to provide customer service.
For non-child users, if you have chosen to provide your Contact Data within the Application, we may send you newsletters, surveys, offers, and other promotional materials related to our Services, and for other direct marketing purposes. We may share your Contact Data with a Service Company (defined below) for this purpose. We do this to promote our products and issue our direct marketing.
Sensor Data. We process this data on your device, not as part of an information society service. We will obtain consent in the Application before collecting this data, and you may cease collection of this data at any time by consulting your Application’s settings. However, some features of the Application or Toy may not function without the Sensor Data. We process this data to personalize your experience and to provide features in the Application. For example:
We use Sensor Data from your microphone to enable the Scream Drive feature.
We use Sensor Data from your camera for Face Drive™. We may ask for write permission to your phone’s memory, but do not collect camera data.
We use Sensor Data from your location on Android Devices to enable Bluetooth functionality.Mobile Data and Toy Data. We use the Toy Data and Mobile Data for our legitimate business interests in the improvement of our Application and Toys, and the creation of a personalized user experience, including in the following ways:
to understand a user’s engagement in an activity or feature, for example which activities on the Toy the user played, time spent on pages, and data about any crashes during use, to Sphero’s servers, which may be hosted by a Service Company.
to operate and improve our Application and Services, internal operations, and systems, along with the Service Companies;
to improve the quality of experience when you interact with our Application and Services;understand you and your preferences to enhance your experience and enjoyment using our Services;
to derive information about the demographics that use our Services; and
to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
The legitimate interests we rely on for this processing are:
to create, provide, support, and maintain innovative Toys, Applications, and features that enable people, including children, to enjoy Toys and Applications that promote their well-being; and
to secure our platform and network, investigate suspicious activity or violations of our terms or policies; and to protect the safety of Personal Data, including to prevent exploitation or other harms to which users may be particularly vulnerable.
Support. If you contact us for support through the Application, we may collect first and last name, email address, and any information you choose to include in your query.
Rights and Choices. You may exercise the below Rights and Choices by emailing Sphero’s Data Protection Officer at email@example.com with a copy to firstname.lastname@example.org. Our mailing address is Sphero, Inc., Attn: DPO, 4772 Walnut St., Suite 206, Boulder, CO 80301.
Access. You may receive a list of your Personal Data that we process to the extent required and permitted by law.
Rectification. You may correct any Personal Data that we hold about you to the extent required and permitted by law.
Erasure and Objection to Processing. To the extent required by applicable law, you may request that we delete your Personal Data from our systems. You can stop future collection of all Data by the Application by uninstalling it.
Data Export. To the extent required by applicable law, we will send you a copy of the Personal Data we hold from you in a common portable format of our choice.
Direct Marketing. Residents of California (and others as required by applicable law) may request a list of Personal Data we have disclosed about you to third parties for direct marketing purposes during the preceding calendar year. This request must be written, signed, and mailed to us, unless otherwise required by applicable law. You may cease direct marketing from us in relation to the Application by emailing email@example.com, or by clicking the unsubscribe link in any promotional email we send you.
Regulator Contact. You have the right to contact or file a complaint with regulators or supervisory authorities about our processing of Personal Data. To do so, please contact your local data protection or consumer protection authority.