Vulnerability Disclosure Program
Enabling Location Permissions on Android
Sphero's Unsolicited Ideas Policy
Airplane Travel with Sphero
Replacement Charging Cables
Can the Batteries be Replaced?
Where Did the Sphero Mini App Go?
Sphero Mini Disconnects when Plugged In
Sphero Mini FAQ
Getting Started with Sphero Mini
Sphero Mini's Lights
Sphero Mini Connection Troubleshooting
Sphero Mini Soccer FAQ
Sphero Mini Activity Kit FAQ
Sphero Mini EDU 16 Pack FAQ
Is Sphero Mini Kit compatible with other Robots?
BOLT Power Pack
BOLT Power Pack Tips
Charging and Setting Up BOLT
Charging Cradle Compatibility
Condensation Inside Sphero BOLT
Prolonging BOLT Battery Life (Deep Sleep)
BOLT at Home Guide
Sphero RVR and RVR+
Sphero RVR and RVR+ Warnings
Drawing power for the USB and UART ports
Missing UART Cable
Lost Charging Cable?
Sphero RVR and RVR+ Battery FAQ
Getting Started with RVR and RVR+
What's new with RVR+?
Lost Battery Key?
Cleaning RVR/RVR+ Wheels
Ollie + Ollie Darkside
Ollie Dies Quickly After a Full Charge
Ollie and Darkside Security
Ollie Device Compatibility
Specdrums MIX Device Compatibility
Specdrums Edu Device Compatibility
Windows and MacOS MIDI
Number of Rings that can Connect to App
Number of Colors Specdrums can Play
Specdrums MIX Tutorial: Getting Started
Are Specdrums Waterproof?
Specdrums Battery Life
Specdrums MIX Tutorial: Customizing Packs
What Colors can Specdrums Play?
Specdrums MIX Tutorial: Recording and Sharing a Song
What objects can be played with Specdrums?
Specdrums EDU 12 Pack FAQ
Specdrums Edu App not Making Noise
Replacement Ring FAQ
Spedrums MIX "Share" Feature not Available
Sphero 1.0 + 2.0
Pairing Sphero with a Device
Sphero Quick Start Guide
Sphero Light not Working
Sphero's Bluetooth Range
Sphero Firmware Updates
Is Sphero Waterproof?
Sphero not Holding a Charge
Unable to Update Firmware
Sphero isn't Charging
What is Boost Mode?
Connecting Sphero to Device
Sphero not Following Driving Instructions
Sphero is Glowing Blue + White - Not Connecting
Sphero SPRK Edition
SPRK+ Power Pack
Power Pack charging base stopped working
Can I charge other Sphero robots in the Power Pack?
Power Pack dimensions and specifications
Power Pack modes and light indicator
One of the SPRK+ robots in my Power Pack won't connect.
How can I purchase a Power Pack?
Using the SPRK+ Power Pack
SPRK+ Power Pack General Information
Using the Protractor + Maze Tape
What's the difference between SPRK+ and SPRK Edition?
SPRK+ not Holding a Charge
SPRK+ Charging Solutions
SPRK+ not Connecting
Condensation Inside Sphero SPRK+
Getting SPRK+ in my Classroom
Prolonging SPRK+ Battery Life (Deep Sleep)
Connecting SPRK+ to a Device
BOLT Upgrade Program
Activity Cards Available Languages
Code Mat Dimensions
Code Mat Compatible Robots
Code Mat App Compatibility
Activity Card Information
How many Students can use the Code Mat?
Can I Buy Additional Activity Cards?
STEAM+ Kit / STEAM+ Coding Kit
Hall of Fame Kits
Hall of Fame Kit Instructions
Are the Templates in the Bubble Bot Waterproof?
Empty Compartment upon Opening
Sound Trigger not Holding a Sound for 3 Seconds
Can I Combine Kits to Make Extra Inventions?
Education Starter Kit
Pro Library / Makerspace Invention Wall
Makerspace Invention Wall / Pro Library Storage options
Wall Storage Mounting Instructions
2018 Pro Library Updates
STEAM Student Set
How Many Students can use the STEAM Student Set?
I've Finished all the Projects. What's Next?
What Standards can I Meet with the STEAM Student Set?
Cross Axle vs D-Shaft DC Motor | Cross Axle vs Hub Mount Servos
Available Lessons and Curriculum
Leaning to Use the STEAM Student Set
littleBits Code Kit
What standards can I Meet with the Code Kit?
o28 LED Matrix vs o29 Round LED Matrix
Is Prior Experience Needed for the Code Kit?
Will this Work with the Bits I Already Have?
Code Kit Device Compatibility
Debugging littleBits Code
Code Kit Debugging Checklist
Difficulty Connecting codeBit to Computer
I'm not a Teacher - Can I Buy This?
What Kind of Code Does this Teach?
General littleBits Questions
Disinfect littleBits with UV Light
Taking Care of Bits in the Classroom
littleBits Classroom - Lessons and Curriculum for Educators
littleBits Inventor Kits
Instructions for the Base Inventor, Electronic Music Inventor, and Space Rover Inventor Kits
littleBits Needed for the "Inventing with littleBits" JAM Course (now DIY.org)?
Gizmos & Gadgets Kit 2nd Edition
User Manuals - English
User Manuals - Italian
User Manuals - Spanish
User Manuals - Portuguese
User Manuals - German
User Manuals - French
Sphero + littleBits Apps
Computer Science Foundations
Using Computer Science Foundations
Purchasing Computer Science Foundations
Accessing Computer Science Foundations
Which Robots work with CS Foundations?
Sphero Edu: Important Notifications
Changing Support for iOS 10 and 11 with Sphero Edu 6.3.0
Changing support for iOS 9 in the Fall of 2020
Update: Sphero Compatibility with Chrome OS
Sphero Q&A: Chrome OS Update
Sphero Virtual Robot Beta
Robot Keeps Disconnecting (iOS)
Important RVR Firmware Update - August 31, 2020
Changing support for Android 5, 6, and 7 in February, 2022
Major Sphero Edu Windows App Update
Changes to Community Programs in May 2022
iOS Sphero Edu Video Playback Issues
Major Sphero Edu macOS App Update
Sphero Edu and Location Services for Android and Chromebooks
Google Sign-In Changes for the macOS and Windows Versions of Sphero Edu (Legacy Issue)
Important RVR/RVR+ Firmware Update - October 2022
Which Robot is Best for my Needs?
Sphero EDU Device Compatibility
Sphero Edu Class Codes
Verifying your Child's Sphero Edu Account
Verify Teacher Identity
Changing my Child's Password
Programming with Sphero Edu
In The Classroom
Change My Language
Privacy and Security
Sphero Edu QR Codes
Sphero Edu + Clever
Difficulties with Google Sign In
Locating Missing Programs
Sphero Edu Android App on Chromebooks
Sphero Edu Account Deletion
Sphero Edu app (Windows vs. Chrome)
Getting Started with Sphero Edu
Classroom Management Tools
Sphero Edu + Google Classrooms
Sphero Edu Webinars
What Sounds Can I Make With Sphero EDU?
Archiving Sphero Edu Classes
-999 Error Code
Sphero Edu IT Guide for Schools
Changing Text-To-Speech Settings for The "Speak" Block
Downloading the Sphero Play App
Using Scream Drive
Sphero Play Device Compatibility
Programming with Sphero Play
Choosing Language Preference
Downloading Sphero Play
Unable to Access Golf Drive
Privacy + Security
Face Drive not Available
Updated by Sara Sampson
What is the BOLT Upgrade Program?
At Sphero, we're constantly working to improve our product lineup to support student's and teachers needs and interests. Sphero BOLT was designed for education based on educator feedback to enrich teaching and provide endless learning opportunities.
We are offering our educators and learners the opportunity to upgrade their loved and used SPRK+ robots and save on our most advanced round robot - Sphero BOLT.
How Much Does this Cost?
For every SPRK+ robot you return, you can purchase a new BOLT robot for $129 ($50 off the regular price of $179).
For every SPRK+ Power Pack you return, you can purchase a new BOLT Power Pack for $2249 ($750 off the regular price of $2999).
If you are returning a SPRK+ 12-Pack, you can purchase 12 new BOLT robots at $129 each.
What About Shipping Costs?
Sphero will cover the cost of returning your SPRK+ units to our warehouse. A prepaid UPS shipping label will be provided. You just need to package them up and drop them off at your nearest UPS store.
If you are returning a SPRK+ Power Pack, you can simply zip tie the Power Pack to ensure it stays closed, and apply the UPS return shipping label directly to the outside of the SPRK+ Power Pack.
You will be responsible for the shipping costs of the new BOLT purchase. You can estimate shipping costs using our online quoting tool.
Do I Qualify for the BOLT Upgrade Program?
If you own SPRK+, a SPRK+ 12-Pack, or a SPRK+ Power Pack, you qualify for the BOLT Upgrade Program. Your SPRK+ robots do not have to be in working condition to qualify.
You do not need to work in a school environment to qualify. If you have a SPRK+ at home, you can participate in the BOLT Upgrade Program.
How Many Robots Can I Upgrade?
There is no limit to the number of robots you can upgrade. If you have one SPRK+ robot you want to upgrade, great! If you have a whole classroom full of SPRK+ robots you want to upgrade, that works, too!
How Do I Start this Process?
Please fill out this form.
I Filled out the Form. What's Next?
A member of our team will be in touch with details on returning your old SPRK+ robots. We will provide a return shipping label for your robots. Once you have completed the form, you can start looking for boxes to package up your SPRK+ robots.
If you do not hear from a team member within five business days, please reach out to firstname.lastname@example.org.
I Returned My Robots. Now What?
Once our warehouse receives your old SPRK+ robots, a member of our team will be in touch with a coupon code you can use online for your new BOLT robot purchase.
How do I Use My Coupon?
If you have not placed an order on our website before, we recommend that you create an online account. This will allow you to keep track of your purchases. Additionally, if you are a tax-exempt school, you can register your online account as tax-exempt so that you can check out online without tax.
When you reach the cart, you can enter the provided coupon code to apply your discount. The coupon code will only work for the same number of robots you exchanged. If you want to purchase a lesser quantity, please let us know when we reach out with your coupon code.
Using a Purchase Order
If you need to use a Purchase Order for the new BOLT robots, please submit the Purchase Order to email@example.com and reference your coupon code on the Purchase Order. Please remember to include shipping costs. If you need to calculate shipping costs, you can use our online quote tool.
I Need a Quote to Place my Upgrade Order
Please contact a member of our team at firstname.lastname@example.org to request a quote. Please mention your coupon code.
I Want to Upgrade to a BOLT Power Pack
If you are returning individual SPRK+ robots, but want to upgrade to a BOLT Power Pack, we can apply your credit to a BOLT Power Pack purchase. You will earn a credit of $50 for each SPRK+ robot you return.
You are returning 6 SPRK+ robots for a credit of $50 each. This gives you a $300 credit (6 robots x $50)
You can apply the $300 credit towards the BOLT Power Pack purchase price of $2999.
Your total for the BOLT Power Pack purchase would be $2699.
Note: You can apply a max credit of $750 towards each Power Pack Purchase.
I Still Have Questions
You can reach out to a member of our support team at email@example.com. We also have a team of Sphero Edu Specialists to assist in finding the perfect offering for your classroom needs - you can reach them at firstname.lastname@example.org.