Vulnerability Disclosure Program
Enabling Location Permissions on Android
Sphero's Unsolicited Ideas Policy
Airplane Travel with Sphero
Where Did the Sphero Mini App Go?
Sphero Mini Disconnects when Plugged In
Sphero Mini FAQ
Getting Started with Sphero Mini
Sphero Mini's Lights
Sphero Mini Connection Troubleshooting
Sphero Mini Soccer FAQ
Sphero Mini EDU 16 Pack FAQ
BOLT Power Pack
BOLT Power Pack Tips
Charging and Setting Up BOLT
Charging Cradle Compatibility
Condensation Inside Sphero BOLT
Prolonging BOLT Battery Life (Deep Sleep)
BOLT at Home Guide
Sphero RVR Warnings
Drawing power for the USB and UART ports
Missing UART Cable
Lost Charging Cable?
RVR Battery FAQ
Getting Started with RVR
Lost Battery Key?
Cleaning RVR's Wheels
Ollie Dies Quickly After a Full Charge
Ollie and Darkside Security
Ollie Device Compatibility
Specdrums MIX Device Compatibility
Specdrums Edu Device Compatibility
Windows and MacOS MIDI
Number of Rings that can Connect to App
Number of Colors Specdrums can Play
Specdrums MIX Tutorial: Getting Started
Are Specdrums Waterproof?
Specdrums Battery Life
Specdrums MIX Tutorial: Customizing Packs
What Colors can Specdrums Play?
Specdrums MIX Tutorial: Recording and Sharing a Song
What objects can be played with Specdrums?
Specdrums EDU 12 Pack FAQ
Specdrums Edu App not Making Noise
Replacement Ring FAQ
Spedrums MIX "Share" Feature not Available
Pairing Sphero with a Device
Sphero Quick Start Guide
Sphero Light not Working
Sphero's Bluetooth Range
Sphero Firmware Updates
Is Sphero Waterproof?
Sphero not Holding a Charge
Unable to Update Firmware
Sphero isn't Charging
What is Boost Mode?
Connecting Sphero to Device
Sphero not Following Driving Instructions
Sphero is Glowing Blue + White - Not Connecting
Sphero SPRK Edition
SPRK+ Power Pack
Power Pack charging base stopped working
Can I charge other Sphero robots in the Power Pack?
Power Pack dimensions and specifications
Power Pack modes and light indicator
One of the SPRK+ robots in my Power Pack won't connect.
How can I purchase a Power Pack?
Using the SPRK+ Power Pack
SPRK+ Power Pack General Information
Using the Protractor + Maze Tape
What's the difference between SPRK+ and SPRK Edition?
SPRK+ not Holding a Charge
SPRK+ Charging Solutions
SPRK+ not Connecting
Condensation Inside Sphero SPRK+
Getting SPRK+ in my Classroom
Prolonging SPRK+ Battery Life (Deep Sleep)
Connecting SPRK+ to a Device
BOLT Upgrade Program
Activity Cards Available Languages
Code Mat Dimensions
Code Mat Compatible Robots
Code Mat App Compatibility
Activity Card Information
How many Students can use the Code Mat?
Can I Buy Additional Activity Cards?
Computer Science Foundations
Using Computer Science Foundations
Purchasing Computer Science Foundations
Accessing Computer Science Foundations
Which Robots work with CS Foundations?
Sphero Edu: Important Notifications
Changing support for iOS 9 in the Fall of 2020
Update: Sphero Compatibility with Chrome OS
Sphero Q&A: Chrome OS Update
Robot Keeps Disconnecting
Important RVR Firmware Update
Which Robot is Best for my Needs?
Sphero EDU Device Compatibility
Sphero Edu Class Codes
Verifying your Child's Sphero Edu Account
Verify Teacher Identity
Changing my Child's Password
Programming with Sphero Edu
In The Classroom
Change My Language
Privacy and Security
Sphero Edu QR Codes
Downloading Sphero Edu on Microsoft Devices
Sphero Edu + Clever
Difficulties with Google Sign In
Locating Missing Programs
Sphero Edu Android App on Chromebooks
Sphero Edu app (Windows vs. Chrome)
Getting Started with Sphero Edu
Classroom Management Tools
Sphero Edu + Google Classrooms
Sphero Edu Webinars
-999 Error Code
Making my Programs Public
Downloading the Sphero Play App
Using Scream Drive
Sphero Play Device Compatibility
Programming with Sphero Play
Choosing Language Preference
Downloading Sphero Play
Unable to Access Golf Drive
Privacy + Security
Face Drive not Available
R2-D2 Bluetooth Range
Is R2-D2 Waterproof?
R2-D2 Play Modes
Putting R2-D2 into Deep Sleep
Power Requirements for Charging R2-D2
Is R2-D2 Compatible with Force Band?
Troubleshooting R2-D2 Connection Issues
R2-D2 Patrol Mode
R2-D2 Battery Life
R2-D2 Draw and Drive Mode
Connecting R2-D2 to a Device
Ultimate Lightning McQueen
Lightning McQueen's Suspension Stuck
Lightning McQueen Care
Lightning McQueen not Driving
Lightning McQueen not Connecting to Device
Is Lightning McQueen Waterproof?
Charging Lightning McQueen
Lightning McQueen Stuck Updating
Connecting to Lightning McQueen
Ultimate Lightning McQueen Device Compatibility
Lightning McQueen Muted
Unboxing and Setting up Lightning McQueen
Lightning McQueen Play Modes
Changing BB-9E's Speed
Connecting to BB-9E
BB-9E's Battery Life
Is BB-9E Waterproof?
BB-9E not Driving in Correct Direction
What do BB-9E's Lights Mean?
BB-9E's Head not Lighting Up
Putting BB-9E in Deep Sleep
Power Required to Charge BB-9E
Is BB-9E Compatible with Force Band?
Differences between BB-9E and BB-8
Waking BB-9E from Deep Sleep
BB-9E Play Modes
Not all Holocrons Showing in the Armory
Force Band Keeps Reverting to the Blaster
Putting Force Band into Sleep Mode
Updating Force Band out of the Box
What do the Different Force Band Lights Mean?
Force Band Button Menu
Wrong Force Band Connected to App
Force Band FAQ
Troubleshooting Force Band Connection Issues
Force Band Training Series
Updating Force Band Firmware
Only Getting Han's Blaster when Collecting Holocrons
Nothing Happening when Pressing Force Band Button
Wearing Force Band
Charging Force Band
Star Wars Droids App by Sphero
Watch With Me Mode (Star Wars)
Using Droid Interactions
Droids App Crashes during Watch with Me
Driving Droids with the Droids App
Droid not Connecting to Droids App
Connecting a Droid to Droids App
Star Wars Droids App Device Compatibility
Droid Interactions in the Droids App
Missing Features in Android App
Spider-Man's Battery Life
What do Spider-Man's Lights Mean?
Unboxing and Setting up Spider-Man
Spider-Man Wakes up Without being Prompted
Spider-Man not Connecting to WiFi
Does Spider-Man Move?
Is Spider-Man Waterproof?
Difficulties Downloading Spider-Man App
Does Spider-Man work with other Sphero Apps?
Setting an Alarm on Spider-Man
How to Put Spider-Man in Deep Sleep + Wake Him Up
Spider-Man not Responding or Understanding
Changing Spider-Man's Volume
Enabling Guard Mode
Spider-Man Voice Commands
Spider Man has Wrong Date or Time
Spider-Man doesn't Understand Child's Voice
Using Spider-Man without WiFi
Troubleshooting Spider-Man Connection Issues
Connecting to Spider-Man
Spider-Man Play Modes
Spider-Man Privacy Information
Recommended Age for Spider-Man
Spider-Man Device Compatibility
Watch With Me Mode (Spider-Man)
Powering Spider-Man On and Off
Connecting Spider-Man to a Device
BB-8's Lights Flashing
Using BB-8 Voice Commands
Recording a Hologram
Waking BB-8 from Deep Sleep
BB-8's Bluetooth Range
Is BB-8 Waterproof?
Lost or Damaged BB-8 Head
BB-8 Voice Commands
Putting BB-8 in Deep Sleep
BB-8™ Tech Specs
BB-8 Charger Animations
Difference Between Battle-Worn and Original BB-8
BB-8 Training Video
Getting Started with BB-8
BB-8 Not Charging
How do I use the Draw and Drive feature for BB-8?
Android Error Message 907 Or 963
Legacy Products - Important Notice
Hall of Fame Kits
Hall of Fame Kit Instructions
Are the Templates in the Bubble Bot Waterproof?
Empty Compartment upon Opening
Sound Trigger not Holding a Sound for 3 Seconds
Can I Combine Kits to Make Extra Inventions?
Education Starter Kit
STEAM Student Set
How Many Students can use the STEAM Student Set?
I've Finished all the Projects. What's Next?
What Standards can I Meet with the STEAM Student Set?
Available Lessons and Curriculum
Leaning to Use the STEAM Student Set
General littleBits Questions
Disinfect littleBits with UV Light
Taking Care of Bits in the Classroom
Lessons and Curriculum for Educators
Droid Inventor Kit
Droid Inventor App not Connecting to Control Hub
Droid Servo Alignment Off Center
Trouble Recording Secret Message
Part of Droid is Broken
Missing or Lost Droid Part
Droid Inventors App Device Compatibility
Connecting Droid Inventor App to Control Hub
Droid Plastic Replacement Parts - 3D Files
Droid Inventor Kit Instructions
littleBits Inventor Kits
Instructions for the Base Inventor, Electronic Music Inventor, and Space Rover Inventor Kits
littleBits Needed for the "Inventing with littleBits" JAM Course (now DIY.org)?
Avengers Hero Inventor Kit
Smart Device Needed for the Avengers Hero Inventor Kit
Hero Inventor Kit Troubleshooting
Avengers Hero Inventor Kit Instructions
Purchasing the Avengers Hero Inventor Kit
littleBits Code Kit
Code was Uploaded, but Circuit doesn't Show Expected Output
What standards can I Meet with the Code Kit?
Is my Code Kit Circuit Set Up Correctly?
Is Prior Experience Needed for the Code Kit?
Will this Work with the Bits I Already Have?
Code Kit Device Compatibility
Debugging littleBits Code
Code Kit Debugging Checklist
Installing littleBits Code Kit app in the Classroom
Difficulty Connecting codeBit to Computer
I'm not a Teacher - Can I Buy This?
What Kind of Code Does this Teach?
Gizmos & Gadgets Kit 2nd Edition
How do littleBits Work?
What can you Create with littleBits?
How do you Use littleBits?
What are littleBits?
How do Sphero Robots Work?
Do Sphero Robots include a Camera?
What is Sphero?
Coding Languages and your Sphero App-Enabled Robot
What Ages are Sphero Robots for?
Sphero + littleBits Self-Service Resources
Can you Code with Sphero Robots?
What Coding Language do Sphero Robots Use?
What Games can I Play with Sphero?
What's Inside of a Sphero Robot?
What can Sphero Robots Do?
How do you Program Sphero Robots?
What are Sphero Programmable Robots?
Can the Batteries be Replaced?
Warranties + Returns
Can you Refund the Tax on My Order?
I Need to Cancel my Order
I Need to Change my Shipping Address
SpheroCare - Protecting your Robots + Bits
There is Something Wrong with my Order
Orders + Shipping
Placing a Tax Exempt Order
How do I use a Purchase Order?
Request a Quote
When will my Order Arrive?
Sphero W-9 and Sole Source Letter
How are your Products Shipped?
What Payment Methods do you Accept?
Creating an Online Account
Become a Reseller of Sphero or littleBits Products
New Jersey Business Certificate
Declarations of Conformity
Holiday Shipping Cutoffs
US Military Addresses (APO/FPO)
Updated by Sara Sampson
What is the BOLT Upgrade Program?
At Sphero, we're constantly working to improve our product lineup to support student's and teachers needs and interests. Sphero BOLT was designed for education based on educator feedback to enrich teaching and provide endless learning opportunities.
We are offering our educators and learners the opportunity to upgrade their loved and used SPRK+ robots and save on our most advanced round robot - Sphero BOLT.
How Much Does this Cost?
For every SPRK+ robot you return, you can purchase a new BOLT robot for $99.99 ($50 off the regular price of $149.99).
For every SPRK+ Power Pack you return, you can purchase a new BOLT Power Pack for $1899.99 ($750 off the regular price of $2649.99).
If you are returning a SPRK+ 12-Pack, you can purchase 12 new BOLT robots at $99.99 each.
What About Shipping Costs?
Sphero will cover the cost of returning your SPRK+ units to our warehouse. A prepaid UPS shipping label will be provided. You just need to package them up and drop them off at your nearest UPS store.
You will be responsible for the shipping costs of the new BOLT purchase. You can estimate shipping costs using our online quoting tool.
Do I Qualify for the BOLT Upgrade Program?
If you own SPRK+, a SPRK+ 12-Pack, or a SPRK+ Power Pack, you qualify for the BOLT Upgrade Program. Your SPRK+ robots do not have to be in working condition to qualify.
You do not need to work in a school environment to qualify. If you have a SPRK+ at home, you can participate in the BOLT Upgrade Program.
How Many Robots Can I Upgrade?
There is no limit to the number of robots you can upgrade. If you have one SPRK+ robot you want to upgrade, great! If you have a whole classroom full of SPRK+ robots you want to upgrade, that works, too!
How Do I Start this Process?
Fill out this form.
I Filled out the Form. What's Next?
A member of our team will be in touch with details on returning your old SPRK+ robots. We will provide a return shipping label for your robots. Once you have completed the form, you can start looking for boxes to package up your SPRK+ robots.
If you do not hear from a team member within five business days, please reach out to firstname.lastname@example.org.
I Returned My Robots. Now What?
Once our warehouse receives your old SPRK+ robots, a member of our team will be in touch with a coupon code you can use online for your new BOLT robot purchase.
How do I Use My Coupon?
If you have not placed an order on our website before, we recommend that you create an online account. This will allow you to keep track of your purchases. Additionally, if you are a tax-exempt school, you can register your online account as tax-exempt so that you can check out online without tax.
When you reach the cart, you can enter the provided coupon code to apply your discount. The coupon code will only work for the same number of robots you exchanged. If you want to purchase a lesser quantity, please let us know when we reach out with your coupon code.
Using a Purchase Order
If you need to use a Purchase Order for the new BOLT robots, please submit the Purchase Order to email@example.com and reference your coupon code on the Purchase Order. Please remember to include shipping costs. If you need to calculate shipping costs, you can use our online quote tool.
I Need a Quote to Place my Upgrade Order
Please contact a member of our team at firstname.lastname@example.org to request a quote. Please mention your coupon code.
I Want to Upgrade to a BOLT Power Pack
If you are returning individual SPRK+ robots, but want to upgrade to a BOLT Power Pack, we can apply your credit to a BOLT Power Pack purchase. You will earn a credit of $50 for each SPRK+ robot you return.
You are returning 6 SPRK+ robots for a credit of $50 each. This gives you a $300 credit (6 robots x $50)
You can apply the $300 credit towards the BOLT Power Pack purchase price of $2649.99.
Your total for the BOLT Power Pack purchase would be $2349.99.
Note: You can apply a max credit of $750 towards each Power Pack Purchase.
I Still Have Questions
You can reach out to a member of our support team at email@example.com. We also have a team of Sphero Edu Specialists to assist in finding the perfect offering for your classroom needs - you can reach them at firstname.lastname@example.org.