Orders + Shipping
Become a Reseller of Sphero or littleBits Products
Creating an Online Account
Declarations of Conformity
Grant Funding Resources
How are your Products Shipped?
How do I use a Purchase Order?
New Jersey Business Certificate
Placing a Tax Exempt Order
Request a Quote
Sphero W-9 and Sole Source Letter
US Military Addresses (APO/FPO)
What Payment Methods do you Accept?
When will my Order Arrive?
Can the Batteries be Replaced?
Can you Code with Sphero Robots?
Coding Languages and your Sphero App-Enabled Robot
Do Sphero Robots include a Camera?
How do Sphero Robots Work?
How do you Program Sphero Robots?
What Ages are Sphero Robots for?
What Coding Language do Sphero Robots Use?
What Games can I Play with Sphero?
What are Sphero Programmable Robots?
What can Sphero Robots Do?
What is Sphero?
What's Inside of a Sphero Robot?
Warranties + Returns
Can you Refund the Tax on My Order?
I Need to Cancel my Order
I Need to Change my Shipping Address
I Want to Return or Exchange my Order
Returns and Warranty Policy
SpheroCare - Protecting your Robots + Bits
There is Something Wrong with my Order
Android Error Message 907 Or 963
BB-8 Training Video
BB-8 Charger Animations
BB-8 Not Charging
BB-8 Voice Commands
BB-8's Bluetooth Range
BB-8's Lights Flashing
BB-8™ Tech Specs
Difference Between Battle-Worn and Original BB-8
Getting Started with BB-8
How do I use the Draw and Drive feature for BB-8?
Is BB-8 Waterproof?
Lost or Damaged BB-8 Head
Putting BB-8 in Deep Sleep
Recording a Hologram
Using BB-8 Voice Commands
Waking BB-8 from Deep Sleep
BB-9E Play Modes
BB-9E not Driving in Correct Direction
BB-9E's Battery Life
BB-9E's Head not Lighting Up
Changing BB-9E's Speed
Connecting to BB-9E
Differences between BB-9E and BB-8
Is BB-9E Compatible with Force Band?
Is BB-9E Waterproof?
Power Required to Charge BB-9E
Putting BB-9E in Deep Sleep
Waking BB-9E from Deep Sleep
What do BB-9E's Lights Mean?
Charging Force Band
Force Band Button Menu
Force Band FAQ
Force Band Keeps Reverting to the Blaster
Force Band Training Series
Not all Holocrons Showing in the Armory
Nothing Happening when Pressing Force Band Button
Only Getting Han's Blaster when Collecting Holocrons
Putting Force Band into Sleep Mode
Troubleshooting Force Band Connection Issues
Updating Force Band Firmware
Updating Force Band out of the Box
Wearing Force Band
What do the Different Force Band Lights Mean?
Wrong Force Band Connected to App
Connecting R2-D2 to a Device
Is R2-D2 Compatible with Force Band?
Is R2-D2 Waterproof?
Power Requirements for Charging R2-D2
Putting R2-D2 into Deep Sleep
R2-D2 Battery Life
R2-D2 Bluetooth Range
R2-D2 Draw and Drive Mode
R2-D2 Patrol Mode
R2-D2 Play Modes
Troubleshooting R2-D2 Connection Issues
Changing Spider-Man's Volume
Connecting Spider-Man to a Device
Connecting to Spider-Man
Difficulties Downloading Spider-Man App
Does Spider-Man Move?
Does Spider-Man work with other Sphero Apps?
Enabling Guard Mode
How to Put Spider-Man in Deep Sleep + Wake Him Up
Is Spider-Man Waterproof?
Powering Spider-Man On and Off
Recommended Age for Spider-Man
Setting an Alarm on Spider-Man
Spider Man has Wrong Date or Time
Spider-Man Device Compatibility
Spider-Man Play Modes
Spider-Man Privacy Information
Spider-Man Voice Commands
Spider-Man Wakes up Without being Prompted
Spider-Man doesn't Understand Child's Voice
Spider-Man not Connecting to WiFi
Spider-Man not Responding or Understanding
Spider-Man's Battery Life
Troubleshooting Spider-Man Connection Issues
Unboxing and Setting up Spider-Man
Using Spider-Man without WiFi
Watch With Me Mode (Spider-Man)
What do Spider-Man's Lights Mean?
Star Wars Droids App by Sphero
Connecting a Droid to Droids App
Driving Droids with the Droids App
Droid Interactions in the Droids App
Droid not Connecting to Droids App
Droids App Crashes during Watch with Me
Missing Features in Android App
Star Wars Droids App Device Compatibility
Using Droid Interactions
Watch With Me Mode (Star Wars)
Ultimate Lightning McQueen
Charging Lightning McQueen
Connecting to Lightning McQueen
Is Lightning McQueen Waterproof?
Lightning McQueen Care
Lightning McQueen Muted
Lightning McQueen Play Modes
Lightning McQueen Stuck Updating
Lightning McQueen not Connecting to Device
Lightning McQueen not Driving
Lightning McQueen's Suspension Stuck
Ultimate Lightning McQueen Device Compatibility
Unboxing and Setting up Lightning McQueen
Computer Science Foundations
Accessing Computer Science Foundations
Purchasing Computer Science Foundations
Using Computer Science Foundations
Sphero Edu: Important Notifications
Changing support for iOS 9 in the Fall of 2020
Important RVR Firmware Update
Locating Missing Programs
Sphero Q&A: Chrome OS Update
Update: Sphero Compatibility with Chrome OS
Change My Language
Changing my Child's Password
Creating Classes with Google + Clever
Difficulties with Google Sign In
Downloading Sphero Edu on Microsoft Devices
Getting Started with Sphero Edu
In The Classroom
Privacy and Security
Programming with Sphero Edu
Sphero EDU Device Compatibility
Sphero Edu Class Codes
Sphero Edu QR Codes
Sphero Edu app (Windows vs. Chrome)
Verify Teacher Identity
Verifying your Child's Sphero Edu Account
Which Robot is Best for my Needs?
Choosing Language Preference
Downloading Sphero Play
Downloading the Sphero Play App
Privacy + Security
Programming with Sphero Play
Sphero Play Device Compatibility
Unable to Access Face Drive Mode
Unable to Access Golf Drive
Using Face Drive
Using Scream Drive
Activity Card Information
Activity Cards Available Languages
Can I Buy Additional Activity Cards?
Code Mat App Compatibility
Code Mat Compatible Robots
Code Mat Dimensions
How many Students can use the Code Mat?
Enabling Location Permissions on Android
Product Information Guides
Sphero's Unsolicited Ideas Policy
Vulnerability Disclosure Program
Ollie Device Compatibility
Ollie Dies Quickly After a Full Charge
Ollie and Darkside Security
Are Specdrums Waterproof?
Number of Colors Specdrums can Play
Number of Rings that can Connect to App
Replacement Ring FAQ
Specdrums Battery Life
Specdrums EDU 12 Pack FAQ
Specdrums Edu Device Compatibility
Specdrums MIX Device Compatibility
Specdrums MIX Tutorial: Customizing Packs
Specdrums MIX Tutorial: Getting Started
Specdrums MIX Tutorial: Recording and Sharing a Song
What Colors can Specdrums Play?
What objects can be played with Specdrums?
Windows and MacOS MIDI
Connecting Sphero to Device
Is Sphero Waterproof?
Pairing Sphero with a Device
Sphero Firmware Updates
Sphero Light not Working
Sphero Quick Start Guide
Sphero is Glowing Blue + White - Not Connecting
Sphero isn't Charging
Sphero not Following Driving Instructions
Sphero not Holding a Charge
Sphero's Bluetooth Range
Unable to Update Firmware
What is Boost Mode?
BOLT at Home Guide
BOLT Power Pack Tips
Charging Cradle Compatibility
Condensation Inside Sphero BOLT
Prolonging BOLT Battery Life (Deep Sleep)
Getting Started with Sphero Mini
Sphero Mini Connection Troubleshooting
Sphero Mini Disconnects when Plugged In
Sphero Mini EDU 16 Pack FAQ
Sphero Mini FAQ
Sphero Mini Soccer FAQ
Sphero Mini's Lights
Using Sphero Mini Face Drive
Where Did the Sphero Mini App Go?
Cleaning RVR's Wheels
Drawing power for the USB and UART ports
Getting Started with RVR
Lost Battery Key?
Lost Charging Cable?
Missing UART Cable
RVR Battery FAQ
Sphero RVR Warnings
Sphero SPRK Edition
SPRK+ Power Pack
Can I charge other Sphero robots in the Power Pack?
How can I purchase a Power Pack?
Is the Power Pack airline carry-on compliant?
One of the SPRK+ robots in my Power Pack won't connect.
Power Pack charging base stopped working
Power Pack dimensions and specifications
Power Pack modes and light indicator
Power Pack warranty
SPRK+ Power Pack General Information
Using the SPRK+ Power Pack
BOLT Upgrade Program
Condensation Inside Sphero SPRK+
Connecting SPRK+ to a Device
Getting SPRK+ in my Classroom
Prolonging SPRK+ Battery Life (Deep Sleep)
SPRK+ Charging Solutions
SPRK+ not Connecting
SPRK+ not Holding a Charge
Using the Protractor + Maze Tape
What's the difference between SPRK+ and SPRK Edition?
Avengers Hero Inventor Kit
Avengers Hero Inventor Kit Instructions
Hero Inventor Kit Troubleshooting
Purchasing the Avengers Hero Inventor Kit
Smart Device Needed for the Avengers Hero Inventor Kit
Droid Inventor Kit
Connecting Droid Inventor App to Control Hub
Droid Inventor App not Connecting to Control Hub
Droid Inventor Kit Instructions
Droid Inventors App Device Compatibility
Droid Plastic Replacement Parts - 3D Files
Droid Servo Alignment Off Center
Missing or Lost Part
Part of Droid is Broken
Trouble Recording Secret Message
Education Starter Kit
General littleBits Questions
Disinfect littleBits with UV Light
Lessons and Curriculum for Educators
Taking Care of Bits in the Classroom
Gizmos & Gadgets Kit 2nd Edition
Hall of Fame Kits
Are the Templates in the Bubble Bot Waterproof?
Can I Combine Kits to Make Extra Inventions?
Empty Compartment upon Opening
Hall of Fame Kit Instructions
Sound Trigger not Holding a Sound for 3 Seconds
STEAM Student Set
Available Lessons and Curriculum
How Many Students can use the STEAM Student Set?
I've Finished all the Projects. What's Next?
Leaning to Use the STEAM Student Set
What Standards can I Meet with the STEAM Student Set?
littleBits Code Kit
Code Kit Debugging Checklist
Code Kit Device Compatibility
Code was Uploaded, but Circuit doesn't Show Expected Output
Debugging littleBits Code
Difficulty Connecting codeBit to Computer
I'm not a Teacher - Can I Buy This?
Is Prior Experience Needed for the Code Kit?
Is my Code Kit Circuit Set Up Correctly?
What Kind of Code Does this Teach?
What standards can I Meet with the Code Kit?
Will this Work with the Bits I Already Have?
littleBits Inventor Kits
Instructions for the Base Inventor, Electronic Music Inventor, and Space Rover Inventor Kits
littleBits Needed for the "Inventing with littleBits" JAM Course (now DIY.org)?
Updated by Sara Sampson
What is the BOLT Upgrade Program?
At Sphero, we're constantly working to improve our product lineup to support student's and teachers needs and interests. Sphero BOLT was designed for education based on educator feedback to enrich teaching and provide endless learning opportunities.
We are offering our educators and learners the opportunity to upgrade their loved and used SPRK+ robots and save on our most advanced round robot - Sphero BOLT.
How Much Does this Cost?
For every SPRK+ robot you return, you can purchase a new BOLT robot for $99.99 ($50 off the regular price of $149.99).
For every SPRK+ Power Pack you return, you can purchase a new BOLT Power Pack for $1899.99 ($750 off the regular price of $2649.99).
If you are returning a SPRK+ 12-Pack, you can purchase 12 new BOLT robots at $99.99 each.
What About Shipping Costs?
Sphero will cover the cost of returning your SPRK+ units to our warehouse. A prepaid UPS shipping label will be provided. You just need to package them up and drop them off at your nearest UPS store.
You will be responsible for the shipping costs of the new BOLT purchase. You can estimate shipping costs using our online quoting tool.
Do I Qualify for the BOLT Upgrade Program?
If you own SPRK+, a SPRK+ 12-Pack, or a SPRK+ Power Pack, you qualify for the BOLT Upgrade Program. Your SPRK+ robots do not have to be in working condition to qualify.
You do not need to work in a school environment to qualify. If you have a SPRK+ at home, you can participate in the BOLT Upgrade Program.
How Many Robots Can I Upgrade?
There is no limit to the number of robots you can upgrade. If you have one SPRK+ robot you want to upgrade, great! If you have a whole classroom full of SPRK+ robots you want to upgrade, that works, too!
How Do I Start this Process?
Fill out this form.
I Filled out the Form. What's Next?
A member of our team will be in touch with details on returning your old SPRK+ robots. We will provide a return shipping label for your robots. Once you have completed the form, you can start looking for boxes to package up your SPRK+ robots.
If you do not hear from a team member within five business days, please reach out to firstname.lastname@example.org.
I Returned My Robots. Now What?
Once our warehouse receives your old SPRK+ robots, a member of our team will be in touch with a coupon code you can use online for your new BOLT robot purchase.
How do I Use My Coupon?
If you have not placed an order on our website before, we recommend that you create an online account. This will allow you to keep track of your purchases. Additionally, if you are a tax-exempt school, you can register your online account as tax-exempt so that you can check out online without tax.
When you reach the cart, you can enter the provided coupon code to apply your discount. The coupon code will only work for the same number of robots you exchanged. If you want to purchase a lesser quantity, please let us know when we reach out with your coupon code.
Using a Purchase Order
If you need to use a Purchase Order for the new BOLT robots, please submit the Purchase Order to email@example.com and reference your coupon code on the Purchase Order. Please remember to include shipping costs. If you need to calculate shipping costs, you can use our online quote tool.
I Need a Quote to Place my Upgrade Order
Please contact a member of our team at firstname.lastname@example.org to request a quote. Please mention your coupon code.
I Want to Upgrade to a BOLT Power Pack
If you are returning individual SPRK+ robots, but want to upgrade to a BOLT Power Pack, we can apply your credit to a BOLT Power Pack purchase. You will earn a credit of $50 for each SPRK+ robot you return.
You are returning 6 SPRK+ robots for a credit of $50 each. This gives you a $300 credit (6 robots x $50)
You can apply the $300 credit towards the BOLT Power Pack purchase price of $2649.99.
Your total for the BOLT Power Pack purchase would be $2349.99.
Note: You can apply a max credit of $750 towards each Power Pack Purchase.
I Still Have Questions
You can reach out to a member of our support team at email@example.com. We also have a team of Sphero Edu Specialists to assist in finding the perfect offering for your classroom needs - you can reach them at firstname.lastname@example.org.