Return Policy

Sara Sampson Updated by Sara Sampson

We love our products and we hope that you love them, too. If for any reason you don’t love your product, or it wasn’t what you expected, please reach out to us at support@sphero.com within 30 days of the day you received your item to initiate a return, within the following parameters:

  • Products must be purchased directly from Sphero; 
  • Products must be returned in their original packaging;
  • You assume the risk of loss or damage during return shipping;
  • Virtual Goods (ie. FUNdamentals training, warranties) are not returnable or refundable; 
  • US customers will receive a pre-paid return shipping label;
  • International customers are responsible for the cost of the return shipment; and 
  • Original shipping costs will not be refunded.

Products purchased from a third party reseller must be returned to that reseller according to the store’s return policy. Please contact the original seller for assistance with your return.

*If you want to read the fine print, check out our official Return Policy here.

If you need assistance with the replacement of a broken or defective product, please visit our Warranty Information Page.

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