My Droid will not connect to the Droids app

Updated 11 months ago by mike moran

Prior to troubleshooting, if you have never connected to your Droid, first ensure that you are using a compatible device: Droids app device compatibility.

If you're using a compatible device, double-check that your device has Bluetooth enabled -- if you're using an Android device, also enable Location Services. Our Star Wars App-Enabled Droids utilize Bluetooth 4.0 to create a connection to your device, so no pairing through the Bluetooth menu is necessary. Simply launch the app and hold your device close to your Droid and follow the on-screen instructions. Follow the link for more details on connecting a Droid to the Droids app. 

If your connection issue persists, try the following steps: 

  1. Uninstall the Star Wars Droids App by Sphero 
  2. Restart your device 
  3. Reinstall the app
  4. Ensure Bluetooth is enabled (Location Services too for Android users), and you have a strong WiFi connection
  5. Launch app with device close to your fully charged Droid 

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