My BB-8 won't hold a charge
BB-8's battery should last up to 60 minutes of constant play on a full charge. If BB-8 has been fully charged but loses energy and turns off shortly after connecting, please try the following:
- Ensure BB-8 sits properly in the charging cradle, heavy side down, and receives a full charge. To find his heavy side, place him on a hard surface like a table. BB-8 will naturally settle with this sweet spot at the bottom. The charger will blink blue when charging begins, turning solid when complete.
- Plug BB-8's charger into a different outlet/power source and repeat the previous step.
If you've attempted both steps but BB-8 continues to die quickly after connecting, please open a new support ticket.