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General FAQ
Orders + Shipping
Become a Reseller of Sphero or littleBits Products
Creating an Online Account
Declarations of Conformity
Grant Funding Resources
How are your Products Shipped?
How do I use a Purchase Order?
International Shipping
Lost Package
New Jersey Business Certificate
Placing a Tax Exempt Order
Request a Quote
Sphero W-9 and Sole Source Letter
US Military Addresses (APO/FPO)
What Payment Methods do you Accept?
When will my Order Arrive?
Sphero FAQ
Can the Batteries be Replaced?
Can you Code with Sphero Robots?
Coding Languages and your Sphero App-Enabled Robot
Do Sphero Robots include a Camera?
How do Sphero Robots Work?
How do you Program Sphero Robots?
What Ages are Sphero Robots for?
What Coding Language do Sphero Robots Use?
What Games can I Play with Sphero?
What are Sphero Programmable Robots?
What can Sphero Robots Do?
What is Sphero?
What's Inside of a Sphero Robot?
Warranties + Returns
Battery FAQ
Can you Refund the Tax on My Order?
I Need to Cancel my Order
I Need to Change my Shipping Address
I Want to Return or Exchange my Order
Returns and Warranty Policy
SpheroCare - Protecting your Robots + Bits
There is Something Wrong with my Order
littleBits FAQ
Licensed Products
BB-8
Android Error Message 907 Or 963
BB-8 Training Video
BB-8 Charger Animations
BB-8 Not Charging
BB-8 Voice Commands
BB-8's Battery
BB-8's Bluetooth Range
BB-8's Lights Flashing
BB-8™ Tech Specs
Charging BB-8
Cleaning BB-8
Difference Between Battle-Worn and Original BB-8
Driving BB-8
Getting Started with BB-8
How do I use the Draw and Drive feature for BB-8?
Is BB-8 Waterproof?
Lost or Damaged BB-8 Head
Putting BB-8 in Deep Sleep
Recording a Hologram
Resetting BB-8
Using BB-8 Voice Commands
Waking BB-8 from Deep Sleep
BB-9E
BB-9E Play Modes
BB-9E not Driving in Correct Direction
BB-9E's Battery Life
BB-9E's Head not Lighting Up
Changing BB-9E's Speed
Charging BB-9E
Cleaning BB-9E
Connecting to BB-9E
Differences between BB-9E and BB-8
Driving BB-9E
Is BB-9E Compatible with Force Band?
Is BB-9E Waterproof?
Power Required to Charge BB-9E
Putting BB-9E in Deep Sleep
Waking BB-9E from Deep Sleep
What do BB-9E's Lights Mean?
Force Band
Charging Force Band
Combat Training
Droid Control
Force Awareness
Force Band Button Menu
Force Band FAQ
Force Band Keeps Reverting to the Blaster
Force Band Training Series
Not all Holocrons Showing in the Armory
Nothing Happening when Pressing Force Band Button
Only Getting Han's Blaster when Collecting Holocrons
Putting Force Band into Sleep Mode
Troubleshooting Force Band Connection Issues
Updating Force Band Firmware
Updating Force Band out of the Box
Wearing Force Band
What do the Different Force Band Lights Mean?
Wrong Force Band Connected to App
R2-D2
Charging R2-D2
Connecting R2-D2 to a Device
Driving R2-D2
Is R2-D2 Compatible with Force Band?
Is R2-D2 Waterproof?
Power Requirements for Charging R2-D2
Purchasing R2-D2
Putting R2-D2 into Deep Sleep
R2-D2 Battery Life
R2-D2 Bluetooth Range
R2-D2 Draw and Drive Mode
R2-D2 Patrol Mode
R2-D2 Play Modes
Resetting R2-D2
Troubleshooting R2-D2 Connection Issues
Spider-Man
Changing Spider-Man's Volume
Charging Spider-Man
Cleaning Spider-Man
Connecting Spider-Man to a Device
Connecting to Spider-Man
Difficulties Downloading Spider-Man App
Does Spider-Man Move?
Does Spider-Man work with other Sphero Apps?
Enabling Guard Mode
How to Put Spider-Man in Deep Sleep + Wake Him Up
Is Spider-Man Waterproof?
Powering Spider-Man On and Off
Recommended Age for Spider-Man
Resetting Spider-Man
Setting an Alarm on Spider-Man
Spider Man has Wrong Date or Time
Spider-Man Device Compatibility
Spider-Man Languages
Spider-Man Play Modes
Spider-Man Privacy Information
Spider-Man Security
Spider-Man Voice Commands
Spider-Man Wakes up Without being Prompted
Spider-Man doesn't Understand Child's Voice
Spider-Man not Connecting to WiFi
Spider-Man not Responding or Understanding
Spider-Man's Battery Life
Troubleshooting Spider-Man Connection Issues
Unboxing and Setting up Spider-Man
Using Spider-Man without WiFi
Watch With Me Mode (Spider-Man)
What do Spider-Man's Lights Mean?
Star Wars Droids App by Sphero
AR Mode
Connecting a Droid to Droids App
Driving Droids with the Droids App
Droid Interactions in the Droids App
Droid not Connecting to Droids App
Droids App Crashes during Watch with Me
Missing Features in Android App
Patrol Mode
Star Wars Droids App Device Compatibility
Using Droid Interactions
Watch With Me Mode (Star Wars)
Ultimate Lightning McQueen
Charging Lightning McQueen
Connecting to Lightning McQueen
Is Lightning McQueen Waterproof?
Lightning McQueen Care
Lightning McQueen Muted
Lightning McQueen Play Modes
Lightning McQueen Stuck Updating
Lightning McQueen not Connecting to Device
Lightning McQueen not Driving
Lightning McQueen's Suspension Stuck
Ultimate Lightning McQueen Device Compatibility
Unboxing and Setting up Lightning McQueen
Sphero Edu
Computer Science Foundations
Accessing Computer Science Foundations
Purchasing Computer Science Foundations
Using Computer Science Foundations
Sphero Edu: Important Notifications
Changing support for iOS 9 in the Fall of 2020
Important RVR Firmware Update
Locating Missing Programs
Sphero Q&A: Chrome OS Update
Update: Sphero Compatibility with Chrome OS
Account Setup
Change My Language
Changing my Child's Password
Clever Sync
Connection Troubleshooting
Creating Classes with Google + Clever
Difficulties with Google Sign In
Downloading Sphero Edu on Microsoft Devices
Getting Started with Sphero Edu
In The Classroom
Privacy and Security
Programming with Sphero Edu
Sphero EDU Device Compatibility
Sphero Edu Class Codes
Sphero Edu QR Codes
Sphero Edu app (Windows vs. Chrome)
Verify Teacher Identity
Verifying your Child's Sphero Edu Account
Which Robot is Best for my Needs?
Sphero Play
Choosing Language Preference
Desktoy Mode
Downloading Sphero Play
Downloading the Sphero Play App
Privacy + Security
Programming with Sphero Play
Sphero Play Device Compatibility
Unable to Access Face Drive Mode
Unable to Access Golf Drive
Using Face Drive
Using Scream Drive
Sphero Products
Code Mat
Activity Card Information
Activity Cards Available Languages
Can I Buy Additional Activity Cards?
Code Mat App Compatibility
Code Mat Compatible Robots
Code Mat Dimensions
How many Students can use the Code Mat?
General
Enabling Location Permissions on Android
Product Information Guides
Sphero's Unsolicited Ideas Policy
Vulnerability Disclosure Program
Ollie
Ollie Device Compatibility
Ollie Dies Quickly After a Full Charge
Ollie FAQ
Ollie and Darkside Security
Waking Ollie
Specdrums
Are Specdrums Waterproof?
Number of Colors Specdrums can Play
Number of Rings that can Connect to App
Replacement Ring FAQ
Specdrums Battery Life
Specdrums EDU 12 Pack FAQ
Specdrums Edu Device Compatibility
Specdrums MIX Device Compatibility
Specdrums MIX Tutorial: Customizing Packs
Specdrums MIX Tutorial: Getting Started
Specdrums MIX Tutorial: Recording and Sharing a Song
What Colors can Specdrums Play?
What objects can be played with Specdrums?
Windows and MacOS MIDI
Sphero
Charging Sphero
Cleaning Sphero
Connecting Sphero to Device
Is Sphero Waterproof?
Pairing Sphero with a Device
Red Flash
Resetting Sphero
Sphero Firmware Updates
Sphero Light not Working
Sphero Quick Start Guide
Sphero Volts/Hz
Sphero is Glowing Blue + White - Not Connecting
Sphero isn't Charging
Sphero not Following Driving Instructions
Sphero not Holding a Charge
Sphero's Bluetooth Range
Unable to Update Firmware
What is Boost Mode?
Sphero Accessories
Sphero BOLT
BOLT at Home Guide
BOLT Features
BOLT Modes
BOLT Power Pack Tips
Charging BOLT
Charging Cradle Compatibility
Condensation Inside Sphero BOLT
Connecting BOLT
Prolonging BOLT Battery Life (Deep Sleep)
Sphero Mini
Getting Started with Sphero Mini
Sphero Mini Connection Troubleshooting
Sphero Mini Disconnects when Plugged In
Sphero Mini EDU 16 Pack FAQ
Sphero Mini FAQ
Sphero Mini Soccer FAQ
Sphero Mini's Lights
Using Sphero Mini Face Drive
Where Did the Sphero Mini App Go?
Sphero RVR
Cleaning RVR's Wheels
Drawing power for the USB and UART ports
Getting Started with RVR
Lost Battery Key?
Lost Charging Cable?
Missing UART Cable
RVR Battery FAQ
Sphero RVR Warnings
Sphero SPRK Edition
Sphero SPRK+
SPRK+ Power Pack
Can I charge other Sphero robots in the Power Pack?
How can I purchase a Power Pack?
Is the Power Pack airline carry-on compliant?
One of the SPRK+ robots in my Power Pack won't connect.
Power Pack charging base stopped working
Power Pack dimensions and specifications
Power Pack modes and light indicator
Power Pack warranty
SPRK+ Power Pack General Information
Using the SPRK+ Power Pack
BOLT Upgrade Program
Charging SPRK+
Condensation Inside Sphero SPRK+
Connecting SPRK+ to a Device
Getting SPRK+ in my Classroom
Prolonging SPRK+ Battery Life (Deep Sleep)
SPRK+ Charging Solutions
SPRK+ Modes
SPRK+ not Connecting
SPRK+ not Holding a Charge
Using the Protractor + Maze Tape
What's the difference between SPRK+ and SPRK Edition?
Sphero Sports
littleBits Products
Avengers Hero Inventor Kit
Avengers Hero Inventor Kit Instructions
Hero Inventor Kit Troubleshooting
Purchasing the Avengers Hero Inventor Kit
Smart Device Needed for the Avengers Hero Inventor Kit
Droid Inventor Kit
Bluetooth Troubleshooting
Connecting Droid Inventor App to Control Hub
Droid Inventor App not Connecting to Control Hub
Droid Inventor Kit Instructions
Droid Inventors App Device Compatibility
Droid Plastic Replacement Parts - 3D Files
Droid Servo Alignment Off Center
Droid Troubleshooting
Missing or Lost Part
Part of Droid is Broken
Trouble Recording Secret Message
Education Starter Kit
General littleBits Questions
Disinfect littleBits with UV Light
Lessons and Curriculum for Educators
Taking Care of Bits in the Classroom
littleBits Troubleshooting
Gizmos & Gadgets Kit 2nd Edition
Hall of Fame Kits
Are the Templates in the Bubble Bot Waterproof?
Can I Combine Kits to Make Extra Inventions?
Empty Compartment upon Opening
Hall of Fame Kit Instructions
Sound Trigger not Holding a Sound for 3 Seconds
Other littleBits
Pro Library
STEAM Student Set
Available Lessons and Curriculum
How Many Students can use the STEAM Student Set?
I've Finished all the Projects. What's Next?
Leaning to Use the STEAM Student Set
What Standards can I Meet with the STEAM Student Set?
littleBits Code Kit
Code Kit Debugging Checklist
Code Kit Device Compatibility
Code was Uploaded, but Circuit doesn't Show Expected Output
Debugging littleBits Code
Difficulty Connecting codeBit to Computer
I'm not a Teacher - Can I Buy This?
Is Prior Experience Needed for the Code Kit?
Is my Code Kit Circuit Set Up Correctly?
What Kind of Code Does this Teach?
What standards can I Meet with the Code Kit?
Will this Work with the Bits I Already Have?
littleBits Inventor Kits
Instructions for the Base Inventor, Electronic Music Inventor, and Space Rover Inventor Kits
littleBits Needed for the "Inventing with littleBits" JAM Course (now DIY.org)?
micro:bit Adapter
R2-D2
Charging R2-D2
R2-D2 charges via a Micro USB charging cable. A cable is provided in the packaging. R2-D2 will let you know when he's low on battery by flashing red. The red flashing will increase in frequency as hi…
Connecting R2-D2 to a Device
You will need to install the Star Wars Droids App by Sphero on either your Android or iOS device: Android Download link: http://bit.ly/2vLakQd iOS download link: http://apple.co/2wU0d0F Once you have…
Driving R2-D2
After connecting to R2-D2 via the Star Wars Droids App, you will automatically begin at the drive screen. Set the aim by dragging the R2-D2 on-screen to rotate the physical Droid around. When the phy…
Is R2-D2 Compatible with Force Band?
Yes, we are happy to inform you Force Band is now compatible with R2-D2!
Is R2-D2 Waterproof?
No, R2-D2 is not waterproof. We recommend you avoid getting your Droid wet.
Power Requirements for Charging R2-D2
R2-D2 can be charged using a USB Dedicated Charge Port. He can draw up to 1.2A safely, if you want to charge faster.
Purchasing R2-D2
Sphero no longer produces or sells R2-D2 droids. Please check with a local or online retailer for availability.
Putting R2-D2 into Deep Sleep
To put R2-D2 to sleep, simply close and force quit the Star Wars Droids App. The App disconnects from Droids on background, thus R2-D2 will enter sleep after 5 minutes, even if the App remains in the…
R2-D2 Battery Life
R2-D2's battery lasts for up to 60 minutes of drive time on a full charge. R2-D2 will also flash red when he is getting low on battery.
R2-D2 Bluetooth Range
R2-D2 has a Bluetooth range of up to 30 meters.
R2-D2 Draw and Drive Mode
After connecting to R2-D2 via the app, tap on Draw and Drive mode and draw a path on the screen with your finger for him to follow. You can increase or decrease the canvas by doing a pinch to zoom ge…
R2-D2 Patrol Mode
Patrol mode is when you send R2-D2 to survey his surroundings autonomously. Your Droid maps out collisions with objects in the room and sends information back to you, which includes readings on his s…
R2-D2 Play Modes
R2-D2 utilizes the Star Wars Droids App by Sphero to bring your Droid to life! Play and interact with R2-D2 using any of the 5 main in-app modes. Click the links below for more details on each mode:…
Resetting R2-D2
To reset R2-D2, connect your Droid to the app, navigate to the Settings page and tap "Sleep". Once R2-D2 is in deep sleep mode, plug him back into a power source to wake him and complete the reset.
Troubleshooting R2-D2 Connection Issues
Prior to troubleshooting, if you have never connected to R2-D2, first ensure that you are using a compatible device: What devices is R2-D2 compatible with? If you're using a compatible device, double…
