Warranties + Returns

Warranty Information

Sphero stands by our products and we warrant that our products will be free of defects in materials and workmanship under normal use for one (1) year from the date of original purchase. The Sphero wa…

Sara Sampson
Updated 4 months ago by Sara Sampson

Return Policy

We love our products and we hope that you love them, too. If for any reason you don’t love your product, or it wasn’t what you expected, please reach out to us at support@sphero.com within 30 days of…

Sara Sampson
Updated 4 months ago by Sara Sampson

Can you Refund the Tax on My Order?

If you are a tax-exempt organization and have already placed an online order, please contact support@sphero.com for assistance. Please include the following in your email: Tax Exemption Certificate.…

Sara Sampson
Updated 2 weeks ago by Sara Sampson

I Need to Cancel my Order

If you need to cancel a recently placed order, please contact our team at support@sphero.com. Our warehouse works very quickly and most orders are shipped out the day the order is placed. We will do…

Sara Sampson
Updated 1 year ago by Sara Sampson

I Need to Change my Shipping Address

Please contact support@sphero.com to update your shipping address. Please include your Order Number or PO Number, your current shipping address, and the new shipping address you would like to use.

Sara Sampson
Updated 1 year ago by Sara Sampson

SpheroCare - Protecting your Robots + Bits

What is Spherocare? Spherocare is an extended warranty program that allows you to bring our products into your home or classroom knowing your investment is protected. By purchasing Spherocare, you ca…

Sara Sampson
Updated 11 months ago by Sara Sampson

There is Something Wrong with my Order

If you have received your order, and an item is missing or damaged, please reach out to support@sphero.com so we can get this corrected for you.

Sara Sampson
Updated 1 year ago by Sara Sampson

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