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Shipping + Delivery

Where Do You Ship?

Sometimes, due to shipping restrictions outside of the United States, an item may not be available to ship to your address.  Please reach out to [email protected] if you have any questions.  For International customers, also check out the Internatio

What Shipping Methods Do You use?

The majority of our orders ship via UPS or USPS, with some exceptions. When you checkout, you will have the option of choosing the delivery speed that works best for you. We offer Next Day, 2-Day, 3-Day, and Ground shipping. Our warehouse ships Monda

Did My Order Ship?

As soon as your order has shipped, we'll send you an email with tracking information. If you have not received a shipping confirmation email within 72 business hours of placing your order, please email [email protected]. Preorder and Backorder Items

Where Is Your Warehouse?

Our warehouse is located outside of Dallas, Texas and our team ships Monday - Thursday.

Only Part of My Order Delivered. What Should I Do?

Depending on the size of your order, your order may arrive in multiple boxes. The tracking number you received in your shipping confirmation email is a master tracking number. When you track your order using the master tracking number, you can view t

Shipping to US Military Addresses (APO/FPO)

We do ship to US military addresses. If your order is shipping to an APO or FPO address, you should shop as if shipping to an address within the US.

Declarations of Conformity

You can download the Declarations of Conformity for all our products here.

Lost Package

Lost packages are no fun! Unfortunately, once a package is marked "delivered," Sphero is not responsible for missing packages due to theft or postal error. If you haven't received a package marked "delivered," please check with your local post office

When will my Order Arrive?

Orders are typically shipped on the same day the order is placed. All orders are shipped within 24 hours. Once your order is shipped, you will receive an email with tracking information. Please allow 24 hours for the tracking number to populate on th

What Payment Methods do you Accept?

We accept the following payment methods:.

Route and Green Package Protection

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have somethin