Sphero Support logo
Sphero Support logo

All articles

Warranties

What Warranty Comes with My Purchase?

Sphero stands by our products and we warrant that our products will be free of defects in materials and workmanship under normal use for one (1) year from the date of original purchase. The Sphero warranty applies only to the original purchaser who b

SpheroCare - Protecting your Robots + Bits

What is Spherocare?. Spherocare is an extended warranty program that allows you to bring our products into your home or classroom knowing your investment is protected. By purchasing Spherocare, you can explore, play, and learn with reckless abandon!.

Dead Battery?

If you have determined that your battery is no longer holding a charge, please reach out to [email protected] or fill out this contact form and include the below information. Name:. Robot:. Street Address:. City:. State/Province:. Zip/Postal Code:.

Do You Offer a Trade-Up Program?

Yes! Learn more about our BOLT Upgrade Program here.

Are Your Products on Amazon Authentic?

The Sphero products sold through Amazon are authentic products. While there are multiple sellers of Sphero products on Amazon, only products sold through our Sphero Amazon shop are verified Sphero products. If the item is sold by Sphero or Amazon and

Lost Package

Lost packages are no fun! Unfortunately, once a package is marked "delivered," Sphero is not responsible for missing packages due to theft or postal error. If you haven't received a package marked "delivered," please check with your local post office