It is necessary to reset the Bluetooth connection on your device.  If Sphero is not recognized in your Bluetooth list, or is not pairing when selected, please turn your device off completely.  For iOS, hold down the sleep button until the slider appears to turn off.  Slide to off, leave off for 60 seconds, and turn back on.  Pairing should now be successful.  It may take a number of attempts to connect, but you should be able to. 

For Android devices, hold down the sleep button until prompted to restart or shut down.  Shut down, leave off for 60 seconds, start back up.  You'll be rolling in no time.  If that does not work, try hard rebooting your device (like you would if your phone froze) and you should be able to connect. 

If you have any questions or concerns, please follow the link to open a new support ticket.

Or feel free to contact us at your convenience: