Certain Bluetooth Low Energy Apps can corrupt or saturate the bluetooth stack causing both connection and performance issues when playing with Ollie.  Two Apps known to cause problems on iOS are Tile and PkPkt.  Both Apps run in the background and should be force quit if the user is having issue maintaining a good connection.  The issue seems more prevalent on iOS8.x.

If you have any questions or concerns, please follow the link to open a new support ticket.

Or feel free to contact us at your convenience:


Email: support@sphero.com