If you receive a prompt for a Pin / Passcode, this is likely because you're attempting to connect to Ollie in Bluetooth settings.  To correctly connect, you will lightly place your device on Ollie and launch the Ollie application, this will connect Bluetooth.

If you have any questions or concerns, please follow the link to open a new support ticket.

Or feel free to contact us at your convenience:


Email: support@sphero.com