BB-8 will wake up when you set it in the charger for the first time. After the initial use, your droid will wake up when connected to the app or when you place it back in the charging cradle. Be sure that BB-8 is charged before trying to connect. 


If BB-8 will not wake up, please follow the link to open a new support ticket.





Or feel free to contact us at your convenience:

1-888-977-4376

Email: support@sphero.com