We have done our best to make sure that the Watch With Me feature runs on as many devices as possible, but the advanced movie recognition technology used by the feature only works on certain, newer devices.
Try seeing if the feature works on another smartphone or tablet in your household, or invite a friend over and try theirs.
If your device is not compatible with the Watch With Me feature, it likely will not appear as an option in the BB-8 app. Even if the feature does not show up as an option in the main menu, all other features and functionality will work as they did prior to the update; you will not lose any functionality.
All devices must have at least 1 GB of available RAM for Watch With Me to show up.
If you have any questions or concerns, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: