Uninstall the App before following the steps below: 


1. Clear the application/Data for the Google Play Store and Google Play Services through the Application Manager in Settings

    • See clearCache.mp4 below

2. Reopen the Play Store app, navigate to Settings and scroll to the bottom to check the build version. It should be on 6.0.5, if it’s not, ensure the device is connected to the internet and wait for Google Play to update.

    • See checkVersion.mp4 below

3. Navigate to Settings on device, select Storage and select: “Unmount SD Card”
    • See unmountSD.mp4 below 

4. Navigate back to the Play Store and attempt to download the app.

5. Observe the results. If the issue continues, try removing SD Card and repeating steps in order. If the problem persists, contact us at support@sphero.com as it may be a different issue.


6. By now, the app should be working properly, remount SD Card by repeating step 3, and select: “Mount SD Card”



Step-by-step Videos

 

checkVersion.mp4 (4 MB)
unmountSD.mp4 (4 MB)
clearCache.mp4 (20 MB)


If you have any questions or concerns, please follow the link to open a new support ticket.





Or feel free to contact us at your convenience:

1-888-977-4376

Email: support@sphero.com