First, it is recommended that you check our Device Compatibility sheet for your device specifications.
If the BB-8 app does not show up on the app/play store, there is a good chance your device is not supported.
If your device is supported, but you cannot download the BB-8 app, please check these items:
- Check your internet connection. You must be on a wi-fi connection to download the app and update your firmware.
Check available storage on your device.
If your issue persists, please note your device make and model, operating system and available storage.
If you have any questions or concerns, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: