If an Ollie won’t wake up – it could have put itself into deep-sleep. The deep sleep setting is designed to save battery power throughout the process of shipping and when waiting on a shelf.
To wake up an Ollie from deep-sleep, plug the micro USB into the port on the back of Ollie and remove the cord. The Ollie should light up with a soft purple light to indicate that the Ollie has been taken out of deep sleep.
If the Ollie will still not wake up, try using another USB port/USB cable – sometimes a less than stellar connection will not charge the robot.
If you still encounter issues with waking up your Ollie then, please contact us for additional troubleshooting.
If Ollie is not waking up, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: