If the Ollie dies quickly after a full charge, it is possible that the Ollie didn’t charge properly/fully. When charging, the Ollie will light up red around the USB port. When the Ollie is fully charged, this light will change to Green to indicate that the batteries are full.
If the light was green when you unplugged Ollie, and it still dies in an unreasonable amount of time, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: