If BB-8s firmware update freezes at any time, force quit the app and re-open it. The app should verify the firmware, notice that there was an issue during the last attempt to update, and attempt to correct the issue by re-downloading.



If you have any questions or concerns, please follow the link to open a new support ticket.





Or feel free to contact us at your convenience:

1-888-977-4376

Email: support@sphero.com