If you are attempting to download the BB-8 app on Android, and the download stops part way through please try the following.

Clearing the Google Play store cache

1.Go your device's Settings menu.

2.Go to Applications (may also be labeled Application Manager).

3. Tab over to All Applications.

4. Search for and open the Google Play Store app.

5.Tap on Clear Data and Clear Cache.

If this still fails please try the following:

1.Go to Settings

2. Select Apps (application manager)

3.Pick Google Play Store

4.Then select "Permissions".

5.Turn on the slider for Storage. Please note that if "Storage" isn't listed you may need to select the "More" option on the top right corner once inside the "Google Play store" app permission to display the "storage" option.

If you have any questions or concerns, please follow the link to open a new support ticket.

Or feel free to contact us at your convenience:


Email: support@sphero.com