Lightning connects to your device via Bluetooth Smart BLE, designed to provide significantly lower power consumption and faster connection (check your device compatibility). To connect to Lightning McQueen, launch the Lightning McQueen application and hold your device close to the car -- you may be prompted to 'Move Device Closer'. Pairing through the Bluetooth menu is not required. For a more detailed look at how to connect to Lightning, follow the link: https://youtu.be/L2d4QSbJenA
If your Lightning McQueen will not connect to your device, follow the link for more details.
If you're having trouble connecting to your car, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: