In rare occasions, your Lightning Mcqueen's emotive suspension may get stuck in the extended position. To resolve the issue, follow these steps:
- Go to 'Settings' in the Lightning McQueen app, and power your car down
- After waiting a few minutes, plug Lightning into his charger
- Wait another few seconds before launching the Lightning McQueen application and connecting to your car
If the above steps do not resolve your issue, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: