In rare occasions, your Lightning Mcqueen's emotive suspension may get stuck in the extended position. To resolve the issue, follow these steps: 

  1. Go to 'Settings' in the Lightning McQueen app, and power your car down 
  2. After waiting a few minutes, plug Lightning into his charger 
  3. Wait another few seconds before launching the Lightning McQueen application and connecting to your car 

If the above steps do not resolve your issue, please follow the link to open a new support ticket.

Or feel free to contact us at your convenience: