When first connecting to BB-9E, you will be entered into Aim mode. Drag to rotate the 3D model of BB-9E that you see on the app. You will then see your BB-9E rotate simultaneously. Rotate him until he faces away from you. Once he is completely facing away, stop rotating the on-screen BB-9E and tap the Drive icon. When you move the joystick, BB-9E should drive in the direction you want him to go.
If ever you need to aim him again, just tap the Aim icon and repeat the above.
If you have any questions or concerns, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: