There are two control interfaces you can use to drive your Lightning McQueen, Sphero driving controls (a single joystick) or RC driving controls (two toggles, one for backward-forwards and one for left-right).
To toggle on RC controls for Driving and Racing modes, navigate to the settings page, and tap the slider button labeled "Driving Controls". See the image below.
If you have any questions or concerns, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: