FAQ

Frequently Asked Questions About BB-8.

How Do I Clean BB-8?
We suggest alcohol wipes, q-tips, or a very soft cloth, similar cleaning principles to cleaning a trackball mouse. If you have any questions or con...
Fri, Nov 18, 2016 at 1:43 PM
BB-8 app languages
The BB-8 app is available in English, French, German, Spanish, Italian, Mandarin, and Japanese. If you have any questions or concerns, please f...
Fri, Nov 18, 2016 at 1:38 PM
Can I use the Sphero EDU app with BB-8?
Yes. You can use the Sphero EDU app to program and control your BB-8 and Special Edition BB-8.  If you have any questions or concerns, please follow...
Tue, Jun 27, 2017 at 1:55 PM
How do I adjust BB-8's speed?
Go into the Drive section of the app, tap the upper right arrow to navigate to "DRIVE SETTINGS." From there, toggle the Speed Override up or dow...
Mon, Sep 19, 2016 at 1:00 PM
Is my BB-8’s progress tracked and recorded?
While using the Explore feature, the droid provides information such as speed, temperature, tracking of its path, and more. There is no tracking for ...
Tue, Nov 22, 2016 at 9:56 AM
What is BB-8's Bluetooth range?
BB-8 will work up to a distance of 100 meters under the right conditions. This range is based on Bluetooth’s current technology, frequency, and antenna. ...
Thu, Sep 1, 2016 at 12:05 PM
Does the BB-8 Watch With Me feature work with other languages?
Yes, the Watch With Me feature is compatible with English, Spanish, French, German, Italian, Mandarin, and Japanese versions of Star Wars: The Force Awake...
Tue, Apr 4, 2017 at 3:27 PM
Can I disassemble BB-8?
No, please do not disassemble your Droid.
Mon, Sep 19, 2016 at 10:37 AM
Can you buy Special Edition Battle-Worn BB-8 by itself?
No, our Battle-Worn BB-8 is only available for purchase along with the Force Band as a part of our Special Edition bundle. Force Band, however, is availab...
Wed, Aug 31, 2016 at 8:04 AM
Why does Sphero ask for the user's age for the BB-8 app?
In accordance with COPPA guidelines, Sphero asks for the age of the user to ensure they are old enough to provide personal information such as their emai...
Fri, Nov 18, 2016 at 1:41 PM