FAQ

Frequently Asked Questions About Ollie & Darkside.

What devices is Ollie compatible with?
The below information is applicable for our Ollie robot.  iOS iPhone, iPad, or iPod touch Confirmed Devices iOS Version iPod Touch (4t...
Mon, Nov 6, 2017 at 10:44 AM
How do I connect to Ollie?
To connect to Ollie on both iOS and Android devices, follow the simple steps below:  Go to your app store and download the Sphero Ollie applicat...
Mon, Nov 21, 2016 at 11:19 AM
Ollie Quick Start Guide and Tutorial
Our Ollie Tutorial and Quick Start Guide are attached below.  If you have any questions or concerns, please follow the link to open a new support t...
Fri, Nov 18, 2016 at 11:56 AM
Is Ollie waterproof?
No, unlike Sphero, Ollie is not waterproof, but it is splash resistant.  If you have any questions or concerns, please follow the link to open a n...
Fri, Nov 18, 2016 at 11:54 AM
My Ollie is flashing red.
When Ollie is not connected and flashing red, that means your robot has corrupt firmware. Here's how you fix it:  Check that you have the most up...
Mon, Jun 12, 2017 at 9:38 AM
How do I remove Ollie's hubcaps?
You can remove the hubcaps with a coin or with a flat head screwdriver. Insert in the slot and twist. You can then pop new hubcaps in place. If you ...
Fri, Nov 18, 2016 at 11:57 AM
How much play time will a fully charged Ollie provide?
Fully charged, your Ollie will provide up to 1 hour of play. If you have any questions or concerns, please follow the link to open a new support tic...
Thu, Apr 20, 2017 at 9:26 AM
Can I disassemble Ollie?
No, do not disassemble Ollie.  You can replace his Grip Tires, but the body should not be disassembled. If you have any questions or concerns, pleas...
Thu, Apr 20, 2017 at 9:26 AM
What is Ollie's Bluetooth range?
Ollie's range is 25 meters. If you have any questions or concerns, please follow the link to open a new support ticket. Or f...
Fri, Nov 18, 2016 at 11:58 AM
How fast is Ollie?
On a smooth, flat surface Ollie has a top speed of 14 Mph (23 Kph).
Fri, Apr 15, 2016 at 10:43 AM