Troubleshooting

My Sphero won’t wake up
If this is your first time using Sphero, place him in his induction charger for about 5 seconds to wake him up. See this article for more details. When S...
Mon, Dec 5, 2016 at 10:30 AM
Sphero won't pair with my device anymore (iOS Devices)
First, make sure Sphero is not already paired with another device. If he is glowing a steady bluish white color, he is already connected to a previously c...
Fri, Aug 18, 2017 at 7:17 AM
Sphero is Flashing Red consistently
If your Sphero is flashing red consistently even though it is charged this means that Sphero got interrupted during a firmware update.  This is typically...
Mon, Dec 5, 2016 at 11:06 AM
How do I reset my Sphero 2.0?
Place Sphero on its charging base and press the button on the side of the charger while removing Sphero from the charger.  To verify Sphero is reset, try...
Fri, Nov 18, 2016 at 2:52 PM
I am having difficulty connecting to Sphero
It is necessary to reset the Bluetooth connection on your device.  If Sphero is not recognized in your Bluetooth list, or is not pairing when selected,...
Fri, Nov 18, 2016 at 2:53 PM
My Sphero is Glowing Blue / White and Won't Connect to my Device
If your Sphero is glowing a solid bright/ white blue and doesn't respond to shaking, attempts to pair, etc., it is most likely connected to a previo...
Fri, Nov 18, 2016 at 2:50 PM
I just charged Sphero but he ran out of power quickly.
Sometimes when Sphero isn't settled properly in his charger, he'll get a false charge. The charger light will blink blue and then turn ...
Fri, Dec 2, 2016 at 8:13 AM
Unable to Update Firmware
Issue:  Unable to update firmware on the Sphero 2.0 App Solution:  Please go to App store and google play store and download the Sphero Edu - Coding...
Mon, Jun 5, 2017 at 8:22 AM
Sphero’s firmware update will not process on my iOS device
If your iPhone, iPod Touch, or iPad/iPad2 hangs when processing Sphero's firmware update, please attempt these steps. "Force Update" Sp...
Fri, Nov 18, 2016 at 2:56 PM
Sphero won't connect to my phone
Sphero connects to phones differently than our other robots – Sphero connects through Bluetooth Classic. This means that you must select Sphero in your p...
Fri, Nov 18, 2016 at 2:57 PM