Troubleshooting

How Do I Reset BB-8?
Place BB-8 on the charger, hold it there with one hand and press the button on the side of the charger with the other. While still holding the button dow...
Fri, Nov 18, 2016 at 1:46 PM
How Do I Force A Firmware Update?
Go into the Settings section of the app, tap the upper right button arrow twice and select “Force Firmware Update.” Make sure you are connected to a stron...
Fri, Nov 18, 2016 at 1:46 PM
BB-8 can't connect to device
BB-8 connects to mobile devices using Bluetooth LE (also known as Bluetooth 4.0). This means that to connect to these devices the customer does not need t...
Wed, May 17, 2017 at 9:27 AM
Android Error Message 907 Or 963
Uninstall the App before following the steps below:  1. Clear the application/Data for the Google Play Store and Google Play Services through the...
Fri, Nov 18, 2016 at 1:48 PM
BB-8 firmware update freezes
If BB-8s firmware update freezes at any time, force quit the app and re-open it. The app should verify the firmware, notice that there was an issue durin...
Fri, Nov 18, 2016 at 1:48 PM
BB-8 Black Screen Workaround
A small subset of Android users have been experiencing an issue where their device launches the BB-8 application, gets to the main landing screen and the...
Mon, Nov 21, 2016 at 11:09 AM
Android BB-8 app stops during download.
If you are attempting to download the BB-8 app on Android, and the download stops part way through please try the following. Clearing the Google ...
Fri, Nov 18, 2016 at 1:49 PM