Troubleshooting

Ollie won't wake up
If an Ollie won’t wake up – it could have put itself into deep-sleep. The deep sleep setting is designed to save battery power throughout the process of s...
Thu, Jan 26, 2017 at 3:05 PM
Ollie dies quickly after a full charge
If the Ollie dies quickly after a full charge, it is possible that the Ollie didn’t charge properly/fully. When charging, the Ollie will light up red aro...
Fri, Nov 18, 2016 at 12:00 PM
Why am I being prompted for a PIN / Passcode?
If you receive a prompt for a Pin / Passcode, this is likely because you're attempting to connect to Ollie in Bluetooth settings.  To correctly conne...
Thu, Apr 13, 2017 at 11:23 AM