General FAQ
FAQ
If you have any questions or concerns, please follow the link to open a new support ticket.
Or feel free to contact us at your convenie...
Tue, Jun 13, 2017 at 1:55 PM
Attached below are product information guides containing safety, handling, disposal, recycling, and regulatory information, as well as the limited warran...
Thu, Dec 14, 2017 at 11:32 AM
All of our Sphero products work with Android devices. Yet given the vastness of the Android platform, devices must at least meet the specifications below ...
Wed, Sep 13, 2017 at 12:40 PM
Kindle is compatible with three different Sphero apps: Force Band, Sphero Edu, and Sphero. For details, please see the table below:
Sphero Product...
Wed, Sep 13, 2017 at 12:40 PM
All of our Sphero products are compatible with iOS devices that meet minimum specifications. For details, please see the table below:
Device Model
OS...
Wed, Sep 13, 2017 at 12:41 PM
Windows devices are not compatible with our Force Band or SPRK+ products, including our SPRK Lightning Lab application. For details on which Sphero produc...
Thu, Feb 1, 2018 at 3:47 PM
Most of our Sphero products -- BB-8, BB-8 Special Edition, Sphero 2.0, SPRK Edition, SPRK+, Sphero Mini, and Ollie -- are compatible on Chrome OS devices ...
Wed, May 23, 2018 at 11:25 AM
After upgrading to Android version 6.0 Bluetooth Low Energy (BLE) scanning will only work if Location services are enabled on the device. See here for ref...
Tue, Oct 4, 2016 at 6:10 PM
If your country is not listed in the 'Country' drop-down menu during checkout, we do not currently ship there from our store. If your country is...
Thu, Jun 9, 2016 at 1:13 PM
Sphero’s Unsolicited Ideas Policy: Sphero appreciates your enthusiasm for our products and values your comments. However, our company policy does not allo...
Fri, Jun 10, 2016 at 11:43 PM