General FAQ

FAQ

Sphero Inc. and user data privacy and security.
If you have any questions or concerns, please follow the link to open a new support ticket. Or feel free to contact us at your convenie...
Tue, Jun 13, 2017 at 1:55 PM
Product Information Guides
Attached below are product information guides containing safety, handling, disposal, recycling, and regulatory information, as well as the limited warran...
Thu, Dec 14, 2017 at 11:32 AM
What Sphero products are Android devices compatible with?
All of our Sphero products work with Android devices. Yet given the vastness of the Android platform, devices must at least meet the specifications below ...
Wed, Sep 13, 2017 at 12:40 PM
What Sphero products are Kindle devices compatible with?
Kindle is compatible with three different Sphero apps: Force Band, Sphero Edu, and Sphero. For details, please see the table below:  Sphero Product...
Wed, Sep 13, 2017 at 12:40 PM
What Sphero products are iOS devices compatible with?
All of our Sphero products are compatible with iOS devices that meet minimum specifications. For details, please see the table below: Device Model OS...
Wed, Sep 13, 2017 at 12:41 PM
What Sphero products are Windows devices compatible with?
Windows devices are not compatible with our Force Band or SPRK+ products, including our SPRK Lightning Lab application. For details on which Sphero produc...
Thu, Feb 1, 2018 at 3:47 PM
What Sphero products are Chrome devices compatible with?
Most of our Sphero products -- BB-8, BB-8 Special Edition, Sphero 2.0, SPRK Edition, SPRK+, and Ollie -- are compatible on Chrome OS devices through Spher...
Wed, Sep 13, 2017 at 12:41 PM
Why does location services need to be enabled?
After upgrading to Android version 6.0 Bluetooth Low Energy (BLE) scanning will only work if Location services are enabled on the device. See here for ref...
Tue, Oct 4, 2016 at 6:10 PM
Countries We Currently Ship To
If your country is not listed in the 'Country' drop-down menu during checkout, we do not currently ship there from our store. If your country is...
Thu, Jun 9, 2016 at 1:13 PM
Sphero's Unsolicited Ideas Policy
Sphero’s Unsolicited Ideas Policy: Sphero appreciates your enthusiasm for our products and values your comments. However, our company policy does not allo...
Fri, Jun 10, 2016 at 11:43 PM