General FAQ


Which apps can be used with each Sphero product?
The below matrix outlines which of our main apps can be used with each Sphero product: Not What you were looking for?  Check out th...
Tue, Nov 29, 2016 at 11:22 AM
Do Sphero products contain Lithium Ion batteries?
All of our Sphero products utilize rechargeable Lithium Ion batteries as a power source. In designing our products, we made it a point to use the hi...
Mon, Oct 17, 2016 at 10:38 AM
What is Sphero’s return policy?
Sphero has a 12 month warranty that covers factory defects.  If your Sphero is misbehaving, please contact our support staff at   ...
Fri, Sep 16, 2016 at 10:45 AM
Do you accept purchase orders? How?
Yes, we do. Purchase orders can be submitted to or faxed to 1-720-729-0121
Tue, Sep 20, 2016 at 8:26 AM
Legal Guides
Legal Guides are attached below for the following products:  BB-8 Ollie Sphero 2.0  SPRK+
Mon, Sep 19, 2016 at 12:30 PM
Declarations of Conformity
Please see our declarations of conformity by robot attached below. If you have any questions or concerns, please reach out to and we w...
Wed, May 10, 2017 at 9:43 AM
Macrolab and orbBasic are no longer available for download
We have decided as a company to remove Macrolab and orbBasic from all app stores. This was done so that we can focus all of our energy on adding to and impr...
Tue, Jun 27, 2017 at 9:03 AM