Troubleshooting

My Force Band used to connect to my device but now it won't
If your Force Band has connected in the past but has since ceased doing so, please reference the list below for assistance:  Please make s...
Sat, Nov 19, 2016 at 9:02 PM
When I press the button the Force Band keeps saying “You must download the Force Band app”
Your Force Band has not yet been set up for use. Please download the Force Band app to a smart device and follow the instructions for setup. ...
Sat, Nov 19, 2016 at 9:03 PM
Force Band connection hangs
If you have already reached the main menu (this is not your first time connecting Force Band), but connection hangs on the Force Band connection screen, ...
Sat, Nov 19, 2016 at 9:04 PM
Where do I download the Force Band app?
Force Band app download links: Google Play  Apple App Store  Windows is not supported at this time. If you are stil...
Sat, Nov 19, 2016 at 9:05 PM
I keep pressing the button on the Force Band but nothing is happening.
Your Force Band may be in deep sleep mode. To wake it up, please plug in the Force Band using your USB charging cable and then unplug it. ...
Sat, Nov 19, 2016 at 9:05 PM
Black screen on Android fix
Some Android users may experience a blank black screen upon launch of the Force Band application. If you're experiencing this issue, please follow t...
Sun, Nov 20, 2016 at 10:40 AM
When I press the button the Force Band keeps saying “The Force Band app has important information for you.”
Connect your Force Band to the Force Band app to view important information. The app will direct you on what to do next. If you are still exp...
Sun, Nov 20, 2016 at 10:40 AM
My Force Band weapon keeps changing back to the blaster
Once you equip another weapon to wield with your Force Band, you may notice that after turning your Force Band off, the weapon defaults back to the origi...
Sun, Nov 20, 2016 at 10:41 AM
I only get Han's blaster when collecting Holocrons.
If you are only getting the "Han's Blaster" Holocron, please confirm that you have completed the "Force Awareness Training"...
Sun, Nov 20, 2016 at 10:42 AM
The Force Band flashed red and then stopped working
Your battery is critically low. Please plug it in until the LED indicator light is green. If you are still experiencing issues, please f...
Sun, Nov 20, 2016 at 10:43 AM