FAQ

How do I connect Spider-Man to my device?
To connect Spider-Man to your mobile device, follow these steps:  Ensure your Spider-Man is sufficiently charged Make sure Spider-Man is powered on M...
Thu, Jun 15, 2017 at 6:12 AM
Does Spider-Man work without WiFi?
You will need WiFi for the initial firmware, software, and content updates out of the box. After the initial setup, Spider-Man does not require WiFi. Spidey...
Thu, Jun 15, 2017 at 6:09 AM
How do I wake Spider-Man up?
If Spider-Man is asleep, pressing the spider button on his chest will wake him. If Spider-Man has been powered off, press and hold the spider button on his...
Thu, Jun 15, 2017 at 6:09 AM
How do I enable guard mode?
Using his keen Spidey sense, Spider-Man can detect intruders while you're away, web 'em up, and give you a report when you return. There are t...
Thu, Jun 15, 2017 at 6:14 AM
What languages is Spider-Man compatible with?
Spider-Man only speaks in English. The mobile application is also only available in English. There are no plans to make Spidey compatible with other languag...
Tue, Jun 13, 2017 at 12:40 PM
Where do I download the Spider-Man app?
Search for "Spider-Man by Sphero” in iTunes or Google Play stores to download the app for free! Check out our compatibility page for more details o...
Thu, Jun 15, 2017 at 6:14 AM
How do I know when Spider-Man is low on battery?
Spider-Man will verbally let you know when his battery is running low. If you try to play with Spidey when his battery is extremely low, the spider light o...
Thu, Jun 15, 2017 at 6:12 AM
What is the recommended age range for Spider-Man?
Spider-Man is recommended for anyone age 8 and up. If you have any questions or concerns, please follow the link to open a new support ticket. ...
Thu, Jun 15, 2017 at 6:09 AM
What comes in the Spider-Man box?
The following items are included in the Spider-Man packaging: App-Enabled Spider-Man Charging Base Micro USB Cable (does not come with a charging plu...
Thu, Jun 15, 2017 at 6:13 AM
Will there be a Windows version of the Spider-Man app?
No, Spidey is not compatible with Windows devices. Visit our compatibility page for more details. If you have any questions or concerns, pl...
Thu, Jun 15, 2017 at 6:11 AM