FAQ

Is Spider-Man available internationally?
Yes, but Spider-Man will only speak in English. The mobile application will also only be available in English. If you have any questions or concer...
Thu, Jun 15, 2017 at 6:10 AM
What do the different patterns of Spider-Man's LED mean?
If the spider light on Spidey's chest is pulsing, he is charging. The light will turn off when he is fully charged. If the spider light is on and st...
Thu, Jun 15, 2017 at 6:09 AM
How do I clean Spider-Man?
Carefully wipe Spider-Man's surface using a damp cloth. Spidey is not waterproof, so be sure to use caution when spot cleaning.   If you have...
Thu, Jun 15, 2017 at 6:11 AM
Will there be an open SDK with Spider-Man?
No, we do not currently have any plans for offering an open SDK for Spider-Man.  If you have any questions or concerns, please follow the link to ...
Thu, Jun 15, 2017 at 6:11 AM
Can I program Spider-Man?
No, Spider-Man is not compatible with our coding application at this time, and cannot be programmed. If you have any questions or concerns, please...
Thu, Jun 15, 2017 at 6:12 AM
Spider-Man doesn’t say my super hero name or super power correctly.
Spider-Man does not require an internet connection after the initial setup, but if you change your superhero name or super power, Spider-Man needs to be con...
Thu, Jun 15, 2017 at 6:15 AM
Spider Man has the wrong date or time.
Spider-Man does not require an internet connection after the initial setup, but if the date or time is out of sync, Spider-Man needs to be connected to Wi-F...
Thu, Jun 15, 2017 at 6:15 AM
Spider-Man wakes up without being prompted
If you wish to keep Spider-Man from talking or reacting to you, double press the spider button on his chest and say, "Go to sleep." Spider-Man wil...
Thu, Jun 15, 2017 at 6:13 AM
Spider-Man keeps talking when I try to ask him a question
Double press the spider button to interrupt Spider-Man, wait for the spider light to glow, and then ask a question. Is Spider-Man having trouble hearing...
Thu, Jun 15, 2017 at 6:14 AM
Can I travel with Spider-Man?
Absolutely! Just remember to take the charging cable with you. If you have any questions or concerns, please follow the link to open a new support...
Tue, Jun 13, 2017 at 9:33 AM