FAQ

Can I drive Lightning McQueen outside?
We do not recommend driving Lightning McQueen outside as Lightning McQueen is for indoor use only. If you have any questions or concerns, please f...
Wed, May 24, 2017 at 7:44 AM
Where do I download the Lightning McQueen app?
Search for "Ultimate Lightning McQueen by Sphero” in iTunes or Google Play stores to download the app for free! Check out our compatibility page fo...
Thu, May 25, 2017 at 11:58 AM
What comes in the Lightning McQueen box?
The following items are included in Lightning McQueen packaging:  Ultimate Lightning McQueen  Power adapter (wall charging cord)  Quick Start guide  ...
Tue, May 16, 2017 at 2:53 PM
What is Lightning McQueen's Bluetooth range?
Lightning McQueen will remain connected via Bluetooth up to 30 meters. This range is based on Bluetooth’s current technology, frequency, and antenna. If you...
Thu, May 25, 2017 at 11:55 AM
Lightning McQueen's warranty
Lightning McQueen comes with a limited 1-year manufacturer warranty.  If you have any questions or concerns, please follow the link to open a new suppor...
Thu, May 25, 2017 at 12:57 PM
Lightning McQueen App Terms of Use
Terms of Use Effective Date: May 24, 2017 Please read this Terms of Use Agreement (the “Terms of Use”) carefully. These Terms of Use govern your use of...
Wed, May 24, 2017 at 7:44 AM
International power adapters for Lightning McQueen.
Please note that if you purchase an Ultimate Lightning McQueen with the SKU C001USA, and take it outside the United States or Canada, a voltage converter wi...
Thu, Jun 8, 2017 at 8:18 AM
Do sound effects come out of Lightning McQueen?
Yes, all of the movie-accurate sound effects come from Lightning McQueen, not the mobile device. It's like he drove right off of the screen!  ...
Wed, May 24, 2017 at 7:55 AM
Lightning McQueen U.S. adapter voltage specs.
The following specs are regarding our U.S. adapters for Lightning McQueen:  Input from wall: 120V ~ 60Hz 500mA Output to car: 15V  1000 mA ...
Wed, Jun 7, 2017 at 11:16 AM
Lightning McQueen Privacy Policy
Ultimate Lightning McQueen Privacy Policy  Last Updated: May 8, 2017     Sphero, Inc. (“Sphero”, "we" or “us”) is committed to protecting yo...
Wed, May 17, 2017 at 10:00 AM