Vulnerability Disclosure Program
Enabling Location Permissions on Android
Sphero's Unsolicited Ideas Policy
Airplane Travel with Sphero
Can the Batteries be Replaced?
Where Did the Sphero Mini App Go?
Sphero Mini Disconnects when Plugged In
Sphero Mini FAQ
Getting Started with Sphero Mini
Sphero Mini's Lights
Sphero Mini Connection Troubleshooting
Sphero Mini Soccer FAQ
Sphero Mini EDU 16 Pack FAQ
BOLT Power Pack
BOLT Power Pack Tips
Charging and Setting Up BOLT
Charging Cradle Compatibility
Condensation Inside Sphero BOLT
Prolonging BOLT Battery Life (Deep Sleep)
BOLT at Home Guide
Sphero RVR Warnings
Drawing power for the USB and UART ports
Missing UART Cable
Lost Charging Cable?
RVR Battery FAQ
Getting Started with RVR
Lost Battery Key?
Cleaning RVR's Wheels
Ollie + Ollie Darkside
Ollie Dies Quickly After a Full Charge
Ollie and Darkside Security
Ollie Device Compatibility
Specdrums MIX Device Compatibility
Specdrums Edu Device Compatibility
Windows and MacOS MIDI
Number of Rings that can Connect to App
Number of Colors Specdrums can Play
Specdrums MIX Tutorial: Getting Started
Are Specdrums Waterproof?
Specdrums Battery Life
Specdrums MIX Tutorial: Customizing Packs
What Colors can Specdrums Play?
Specdrums MIX Tutorial: Recording and Sharing a Song
What objects can be played with Specdrums?
Specdrums EDU 12 Pack FAQ
Specdrums Edu App not Making Noise
Replacement Ring FAQ
Spedrums MIX "Share" Feature not Available
Sphero 1.0 + 2.0
Pairing Sphero with a Device
Sphero Quick Start Guide
Sphero Light not Working
Sphero's Bluetooth Range
Sphero Firmware Updates
Is Sphero Waterproof?
Sphero not Holding a Charge
Unable to Update Firmware
Sphero isn't Charging
What is Boost Mode?
Connecting Sphero to Device
Sphero not Following Driving Instructions
Sphero is Glowing Blue + White - Not Connecting
Sphero SPRK Edition
SPRK+ Power Pack
Power Pack charging base stopped working
Can I charge other Sphero robots in the Power Pack?
Power Pack dimensions and specifications
Power Pack modes and light indicator
One of the SPRK+ robots in my Power Pack won't connect.
How can I purchase a Power Pack?
Using the SPRK+ Power Pack
SPRK+ Power Pack General Information
Using the Protractor + Maze Tape
What's the difference between SPRK+ and SPRK Edition?
SPRK+ not Holding a Charge
SPRK+ Charging Solutions
SPRK+ not Connecting
Condensation Inside Sphero SPRK+
Getting SPRK+ in my Classroom
Prolonging SPRK+ Battery Life (Deep Sleep)
Connecting SPRK+ to a Device
Activity Cards Available Languages
Code Mat Dimensions
Code Mat Compatible Robots
Code Mat App Compatibility
Activity Card Information
How many Students can use the Code Mat?
Can I Buy Additional Activity Cards?
Hall of Fame Kits
Hall of Fame Kit Instructions
Are the Templates in the Bubble Bot Waterproof?
Empty Compartment upon Opening
Sound Trigger not Holding a Sound for 3 Seconds
Can I Combine Kits to Make Extra Inventions?
Education Starter Kit
STEAM Student Set
How Many Students can use the STEAM Student Set?
I've Finished all the Projects. What's Next?
What Standards can I Meet with the STEAM Student Set?
Cross Axle vs D-Shaft DC Motor
Available Lessons and Curriculum
Leaning to Use the STEAM Student Set
General littleBits Questions
Disinfect littleBits with UV Light
Taking Care of Bits in the Classroom
Lessons and Curriculum for Educators
littleBits Inventor Kits
Instructions for the Base Inventor, Electronic Music Inventor, and Space Rover Inventor Kits
littleBits Needed for the "Inventing with littleBits" JAM Course (now DIY.org)?
littleBits Code Kit
Code was Uploaded, but Circuit doesn't Show Expected Output
What standards can I Meet with the Code Kit?
Is my Code Kit Circuit Set Up Correctly?
o28 LED Matrix vs o29 Round LED Matrix
Is Prior Experience Needed for the Code Kit?
Will this Work with the Bits I Already Have?
Code Kit Device Compatibility
Debugging littleBits Code
Code Kit Debugging Checklist
Installing littleBits Code Kit app in the Classroom
Difficulty Connecting codeBit to Computer
I'm not a Teacher - Can I Buy This?
What Kind of Code Does this Teach?
Gizmos & Gadgets Kit 2nd Edition
User Manuals - English
User Manuals - Italian
User Manuals - Spanish
User Manuals - Portuguese
User Manuals - German
User Manuals - French
Sphero + littleBits Apps
Computer Science Foundations
Using Computer Science Foundations
Purchasing Computer Science Foundations
Accessing Computer Science Foundations
Which Robots work with CS Foundations?
Sphero Edu: Important Notifications
Changing Support for iOS 10 and 11 with Sphero Edu 6.3.0
Changing support for iOS 9 in the Fall of 2020
Update: Sphero Compatibility with Chrome OS
Sphero Q&A: Chrome OS Update
Sphero Virtual Robot Beta
Robot Keeps Disconnecting (iOS)
Important RVR Firmware Update
Major Sphero Edu Windows App Update
iOS Sphero Edu Video Playback Issues
Major Sphero Edu macOS App Update
Google Sign-In Changes for the macOS and Windows Versions of Sphero Edu (Legacy Issue)
Which Robot is Best for my Needs?
Sphero EDU Device Compatibility
Sphero Edu Class Codes
Verifying your Child's Sphero Edu Account
Verify Teacher Identity
Changing my Child's Password
Programming with Sphero Edu
In The Classroom
Change My Language
Privacy and Security
Sphero Edu QR Codes
Downloading Sphero Edu on Microsoft Devices
Sphero Edu + Clever
Difficulties with Google Sign In
Locating Missing Programs
Sphero Edu Android App on Chromebooks
Sphero Edu app (Windows vs. Chrome)
Getting Started with Sphero Edu
Classroom Management Tools
Sphero Edu + Google Classrooms
Sphero Edu Webinars
Archiving Sphero Edu Classes
-999 Error Code
Making my Programs Public
Sphero Edu IT Guide for Schools
Changing Text-To-Speech Settings for The "Speak" Block
Downloading the Sphero Play App
Using Scream Drive
Sphero Play Device Compatibility
Programming with Sphero Play
Choosing Language Preference
Downloading Sphero Play
Unable to Access Golf Drive
Privacy + Security
Face Drive not Available
Table of Contents
Updated by mike moran
Summary of Security Measures
The Sphero Edu software platform works across many Sphero robots: Sphero 2.0, SPRK Edition, SPRK+, BB-8, BB-8 SE, R2-D2, R2-Q5, Ollie, and Darkside. There is no personally-identifiable information stored on the robots themselves - only anonymous activation, usage, and version information to best support the product experience. There is personal information stored on the Sphero Edu platform if users choose to create an account.
Sphero works with third-party security experts to audit the Sphero Edu platform on an annual basis to ensure the security and integrity of stored user data.
Accounts & Authentication
Users have the option of creating a user account on Sphero Edu, although they can still use the app anonymously without signing up for an account. Accounts enable users to store information in the cloud to make the platform more useful, and to share content publicly where permitted by applicable privacy law. To keep user data safe and the content of the platform relevant for users, Sphero offers 3 types of user accounts:
Learner: Build programs and complete activities;
Educator: Manage classes and take learning #BeyondCode; and
Parent: Create accounts for your kids.
Data Storage & Privacy
Sphero Edu works with industry leading experts in COPPA verification, ensuring that children who use our products are protected. Learners who are 13 years or younger require a Parent or Educator to set up their account. All under 13 user data is accessible only to the Learner and Parent by default, and Parent must prove their identity through Verifiable Parental Consent if they choose to allow the Learner to share any of their profile or content (images, video, programs etc.) publicly.
Sphero Edu privacy information
Personal data collected
- Required: username, email, password
- Optional: first/last name, bio, website, title, twitter name, profile image, postal address, phone number
- Required: username, password, class name
- Optional: first name, last initial, profile image, gender, grade
No PII is shared with any 3rd party vendors. Only abstracted user data is shared with the below vendors strictly for usage metrics and analyzing user behavior to improve the apps:
- Yahoo! (Flurry analytics)
- Google (Play and Chrome stores, Google Analytics)
- Apple (iTunes Connect)
- Amazon (developer portal)
- Twitter (Fabric analytics)
No user data is used for advertising, such as using cookies to display banner ads. If students opt-in to email updates we send ~2 emails annually announcing new apps features - but not selling or promoting any products. If instructors opt-in to email updates we send emails about new app features, new products, and discounts.