Email Contact AllowlistUpdated 2 months ago

If you are not receiving emails from Sphero Edu, check your spam folder to be sure. If the email is not in spam, add [email protected] to your contact allowlist via the instructions below. If you still don’t receive our emails talk to your IT admin or use a different account.

GMail

1. Click Mail in the upper left, select Contacts
2. Click the + button, enter [email protected]
3. Click add

Outlook

1. Click the People icon at the bottom of the screen
2. Click New Contact in the upper left
3. Enter "Sphero Edu" for the name and [email protected] for the email
4. Click Save & Close

MacMail

1. Hover on Mail in the navigation bar, select Preferences
2. Click Rules on the right side
3. Click Add Rule, enter "Sphero Edu" for the "Description"
4. For the rule drop-downs select if "Any" of the following conditions are met: "From," "Contains," enter [email protected] in the email field
5. For the actions drop-downs, select "Move Message" and "Inbox"
6. Click OK

Yahoo!

1. Hover on the Setting icon in the upper right, slect Settings
2. Click Filters on the left side, Click Add
3. Enter a Filter name like "Sphero Edu"
4. Leave the Sender drop-down to use the "Contains" option, type [email protected] in the "Sender" field
5. In the "Move to Folder" drop-down menu, select "Inbox"
6. Click Save

Hotmail

1. Hover on the Settings icon in the upper right, select Options
2. Select Safe and blocked senders, select Safe Senders
3. Enter [email protected] in the "Sender" field, click "Add to list"

AOL

1. Hover on Options in the upper right, select Mail Settings
2. Click Spam Settings on the left side
3. In the Sender Filter section, choose "Allow mail only from addresses I specify"
4. Enter [email protected] in the email field, click the + button
5. Click Save Settings

Verizon

1. Click Options, select Block Senders
2. Locate the Safe List
3. Enter edu.sphero.com for the domain
4. Click OK

Comcast

1. Click Address Book
2. Click New, select New Contact
3. Add [email protected] in the email field
4. Click Save

Cox.net

1. Click Preferences
2. In General Email Preferences, click Blocked Senders
3. Add [email protected] in the field of the Exceptions List, click Add
4. Click Save

AT&T WebMail

1. Click Options, select Filters
2. Click Add Filter
3. In the top row labeled From Header, select "contains" from the drop down menu, enter [email protected]
4. At the bottom on the option "Move the message to" select "Inbox" from the drop down menu
5. Click Add Filter

EarthLink

• Click Add
• Enter edu.sphero.com for the domain
• Click Save

Thunderbird

1. Click Address Book
2. Select Personal Address Book, click "New Card"
3. Go to the Contact tab, enter [email protected] in the email field
4. Click OK

MSN

1. Go to Settings, select Junk E-mail Guard
2. Select "Safe List, enter [email protected] in the email field
3. Click Add

Norton AntiSpam

1. Start Norton AntiSpam
2. Go to the Status & Settings tab
3. Click Configure, select Allowed List tab
4. Click Add, enter [email protected] in the email field, click OK

McAfee

1. Go to the Control Console, click the Allow/Deny option
2. Enter [email protected] in the Add Entrys field in the Allow List
3. Click Save