Sphero Support logo
Sphero Support logo

All articles


Battery FAQ

Sphero robots contain lithium ion batteries. These are different than the batteries you typically buy at the store because of their power density - meaning they are really small, but produce a large amount of power!. Lithium batteries are also used i

Enabling Location Permissions on Android

You may have noticed that some of our Android apps ask for Location Permissions when you use them. In a number of our apps, Location Permissions are required to scan for and find BLE (Bluetooth Low Energy) enabled Sphero robots nearby. We do not coll

Replacement Charging Cables

Sphero BOLT Charging Base + Charging Cable. Sphero BOLT Charging Cable. Sphero BOLT Power Pack Adapter. SPRK+ Charging Cable. SPRK+ Power Pack Adapter. Sphero RVR and RVR+ Charging Cable. littleBits Products. Sphero no longer has these available for

Vulnerability Disclosure Program

Important Notice. Effective January 1, 2020, Sphero's vulnerability disclosure program is closed. Reports submitted prior to January 1, 2020 will be brought to closure. Reports submitted after December 31, 2019 will not be processed and no bounties

Sphero's Unsolicited Ideas Policy

Sphero’s Unsolicited Ideas Policy: Sphero appreciates your enthusiasm for our products and values your comments. However, our company policy does not allow us to accept or consider any unsolicited ideas, suggestions, comments, proposals, concepts, pr

Airplane Travel with Sphero

It's best to review the United States Federal Aviation Association's (FAA) guidelines for products that contain lithium ion batteries when planning to fly with your Sphero. These FAA guidelines state, "devices containing lithium metal batteries or li

Fan Site Guidelines

Sphero, Inc. is the creator of the trademarks Sphero®, Ollie®, SPRK®, SPRK+®, Sphero Edu®, Sphero Mini®, Sphero Power Pack®, and Bolt®. As you might expect, we love nothing more than seeing fans that are excited about our products- Play is a Powerful

Where is my robot's serial number (MAC address)?

To see the details about your robot, connect it to the Sphero Edu app and then click the Sphero icon on the top right that has a battery level indicator next to it. If you ever need your robots serial number, like to register an extended warranty, yo